Busy dental office seeks cost-effective workflow automation improvements

Florida’s Clermont Pediatric Dentistry is a trusted dental practice dedicated to providing exceptional care for children’s dental needs.  With a team of compassionate and highly skilled staff members, the practice has been serving 60 – 80 patients daily in the Orlando suburb of Clermont for over 15 years.  James Russo, Business Manager for the practice, plays a vital role in ensuring seamless operations and supporting their two experienced dentists in delivering top-notch dental services.  “We are always looking for ways to automate and improve our workflows,” James shared, “making sure that our claims get processed accurately and efficiently.” 

“Years ago, we used solutions that were bundled with our practice management system, but for a high volume office, those tended to be too expensive because you are paying per claim as opposed to per month, and when you see the volume of patients we see every month, it doesn’t make sense to use that solution,” James explained. 

An ultimate solution for claim and attachment management

The thriving practice began using Vyne Dental’s Trellis® Platform to manage its claims, and the company emerged as the ultimate solution, granting the practice the ability to submit unlimited claims and attachments.  With Vyne Dental charging just one monthly fee, James discovered that other solutions on the market “don’t provide any value like Vyne Dental®’s real-time verification of the claim submission and the ability to check the status of the submission and correct any errors.  We migrated away from other products within our practice management system because Vyne Dental provided a better value.” 

“The cost savings is great,” James shared, “but the product just works.  You submit the claims, and you have confidence that they are going to get processed, so it frees up your mind not to have to worry about the claims.  You know once that batch is submitted and accepted that those claims are going to get processed.  They are going to be adjudicated, and you are definitely going to get an answer.”

Vyne Dental helps teams prioritize delivering exceptional care 

With Vyne Dental’s solutions uniquely crafted to meet the needs of dental billers and practice managers, James has found that “it also frees up your mind to be able to focus on providing good care and good customer service, being the best you can possibly be in a practice.  You can provide a high level of service because you aren’t worrying about the claims.  You aren’t worried about whether or not you are going to get paid for them.”

James also appreciates Vyne Dental’s exceptional customer support team, “The support experiences are always above average.  I don’t get bounced around to a million people.  I talk to one person, they remote in, and do exactly what they need to do.  It is always a quick and easy experience.”

Experience the benefits of upfront insurance verification and revenue acceleration

“We are excited to get on board with the next iteration [features] of the product with Vyne Trellis® to make use of the insurance verification features,” James said. “We believe that everything is better solved if you can verify insurance upfront, so if we can set the expectation that this visit is not going to be covered with insurance because your insurance was terminated two months ago, it is a much better experience.”

Discover our innovative revenue acceleration platform that facilitates intelligent data exchange between the payers, the practice, and their patients, revolutionizing dental billing and payment processing.  Schedule time with our teams today or reach out to info@vynedental.com  to learn why over 74,000 successful dental offices nationwide trust Vyne Dental.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Testimonials reflect real-life experiences of individuals who use or have used Vyne’s product(s). As testimonials are based on an Individual’s experience, results may vary and Vyne does not guarantee users experiencing similar outcomes or results.

Join Vyne Dental in Aurora, Colorado, July 19 – 21, 2023, for unmatched networking, relevant content, and up-to-date industry trends.

Esteemed thought leaders will share the industry’s latest and best practices

Dykema, a prominent law firm specializing in dental services, will host the highly-anticipated tenth annual Dykema’s Definitive Conference for DSOs.  This exclusive event will showcase esteemed thought leaders and executives who have been instrumental in shaping the DSO space.  Attendees can look forward to a dynamic program featuring a wide range of presentations and panel discussions, offering valuable insights into the industry’s latest and best practices.  In this engaging atmosphere, participants will have numerous opportunities to learn, discover new avenues, and stay abreast of the most relevant developments in the field. 

Since its establishment in 2014, the Definitive Conference for DSOs has garnered a well-deserved reputation as a must-attend event for sellers, buyers, investors, and providers.  The conference brings together more than 1,500 DSO leaders, dental practitioners, and vendors, creating a vibrant hub for three exciting days.  With a diverse range of topics, the conference caters to every aspect of the DSO industry, ensuring there is something of interest for every attendee.

The conference sessions will feature accomplished and inspiring speakers who will provide unbiased insights to help attendees achieve their unique DSO business goals.  Steve Thorne, Founder and CEO of Pacific Dental Services, will discuss the industry’s current state, while Brian Colao, Director of Dykema’s DSO Industry Group, will share expertise on how you can address common DSO challenges. Additional sessions will cover HR compliance, innovative solutions for success and security, and solutions to hiring, productivity, overhead, and operational efficiency challenges in dentistry.     

Connect with Vyne Dental at the Definitive Conference for DSOs

Vyne Dental recently acquired Simplifeye, Inc., an industry innovator creating practice efficiency and a modernized patient experience by transforming how practices process billing and payments.  This revolutionary fusion of technologies will bring innovation to dental billing and processing.  Our teams will be available to share more about these new and exciting changes and schedule product demonstrations, featuring Vyne TrellisⓇ, our end-to-end revenue cycle management platform that helps practices accelerate revenue through a revolutionary fusion of technologies. We continuously strive to advance the dental industry by providing technology that improves workflows, decreases administrative costs, and improves reimbursements for service provided. 

For more information, contact info@vynedental.com.

 

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

Granting dental practices independence from the constraints of traditional processes

This 4th of July, declare your independence from the clutches of your practice management system. With a commitment to liberate dental billers from the constraints of traditional insurance processes, claims handling, messaging, scheduling, and more, Vyne Dental harnesses the power of cutting-edge technology to streamline operations, saving practices time and accelerating cash flow.

Vyne TrellisⓇ, our robust revenue acceleration platform, is uniquely crafted to meet the needs of dental billers and practice managers. For one monthly fee, our comprehensive solution grants you independence and access to a variety of valuable features, including: 

Freedom from Economic Constraints with Unlimited Electronic Claims and Attachments in a Seamless Flow

• Process, track, and manage all your claims electronically to increase your approval rate and accelerate your reimbursements.

Freedom from Unnecessary Delays with Batch and Real Time Eligibility Verification and Benefit Breakdown

• Instantly confirm your patients’ insurance plans eligibility and benefit breakdown in real-time or in batches to spend more time with the patients you serve.

Freedom from Inefficient Data Collection with Customizable, Integrated Electronic Patient Forms

• Speed up your check-in routine by creating fully customizable forms to collect and insert patients’ information before they arrive.

Experience the freedom of simplified operations and accelerated revenue with Vyne Trellis, as we help uphold the values of independence and progress for thousands of practices nationwide.  

As you celebrate this Independence Day with fireworks, concerts, and parades, Vyne Dental hopes you embody the spirit of John Adam’s original vision, calling for “Pomp and Parade…from this time forward forever more.”   As we envision a nation progressing towards prosperity, we are eager to support your dental office in pursuing the same journey.

Discover how the power of Vyne Trellis can grant your dental practice independence from the limitations of traditional insurance processes, claims handling, messaging, scheduling, and more.  Schedule your demo today.

Sources:

22 4th of July Fun Facts and History – Parade, parade.com/1047578/lindsaylowe/4th-of-july-facts-history/. 

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

Rapid advancements in technology present a challenge for dentists to stay-up-to-date with the latest developments.  One significant hurdle faced by dental practices is helping patients overcome their anxiety when scheduling an appointment, especially if they have not visited the dentist in several years.

Flucke & Associates Dentistry is dedicated to providing the very best care possible in a fun, caring, and low-stress atmosphere.  Offering state-of-the-art care, the practice strives to have patients relaxed and smiling from the moment they arrive to the moment they leave.  To create this welcoming environment, the Flucke & Associates team offers patients a cup of freshly brewed coffee, a warm blanket, hand lotion, or warm mittens.  Dr. John Fluke, one of three doctors in the practice and technology editor of Dental Products Report, one of the nation’s largest dental publications, observed another trend in the practice, “The generation that should be your target audience hates making phone calls. Live chat lets them reach you the way they want to reach you,” Dr. Flucke explained.  To solve this problem, the practice decided to implement [Vyne Dental’s] Live WebChat. 

Here’s what happened: 

With Live Webchat, the Flucke & Associates team saw an immediate increase in new patients in just one month due to the tool’s ability to:

• Respond to website visitors within seconds, answering questions & gathering relevant information to schedule appointments
• Integrate with most practice management software
• Schedule directly or pass along leads in real-time to the dental practice team to finalize appointment details in an encrypted environment

“It’s really convenient for patients,” said Dr. Flucke. “When you consider that more than half of the patient population in the U.S. has some form of dental anxiety, it’s hard for some people to pick up the phone and call. This makes the interaction low-stress.”  Streamlining the appointment scheduling process not only benefited patients but significantly improved the process for the Flucke & Associates team members as well.

With real people trained to answer questions specific to Flucke & Associate’s practice, patients could easily schedule appointments on their time and not just during office hours.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Testimonials reflect real-life experiences of individuals who use or have used Vyne Dnetal’s product(s). As testimonials are based on an Individual’s experience, results may vary and Vyne Dental does not guarantee users experiencing similar outcomes or results.  Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

 

What is Revenue Cycle Management?

 

Revenue cycle management (RCM) is a comprehensive process that involves your dental practice actively monitoring and evaluating the collection of payments and insurance claims throughout a patient’s entire care journey, starting from the moment their appointment is scheduled until the final payment is made.

 

What should be considered when managing a practice’s revenue cycle?

 

There are several core elements to consider when successfully managing your practice’s revenue cycle.  From eligibility to coding, various steps must be closely monitored to track your practice’s cash flow. To begin with, an ease of scheduling for patients is essential for minimizing cancellations and no-shows, guaranteeing that each reserved time slot will result in a future payment from either the patient or the insurance company.  

 

Automating the front end of Revenue Cycle Management 

 

As the patient experience progresses, it is important to consider your practice’s processes for registration, eligibility, and utilization review.  Many of these tasks have automation potential, which not only reduces the burden on your front office staff but can additionally accelerate your practice’s revenue.

 

To maintain a thriving revenue cycle, practices must ensure accurate processing of patient information to prevent insurance verification from being revoked.  Automated eligibility verification can help prevent errors and provide transparency between the payer, provider, and patient.  

 

Proper coding, claims submission system, and patient collections all major impacts on RCM

 

Another vital step in the management of a practice’s revenue cycle is having efficient coding in place.  Proper coding facilitates patient eligibility, prevents denials, and expedites the insurer’s claim review process.  Once a claim is submitted, having a streamlined system in place to provide updates and track claim progress can help identify and address any issues that may arise.

 

At the end of the patient journey, a healthy revenue cycle management system should take proactive measures in monitoring patient collections.  From developing payment plans to exploring payment options, dental practices should be vigilant to ensure fair compensation for their time and resources. 

 

Discover Vyne Dental’s next generation revenue acceleration platform

 

By automating workflows, integrating with other technologies in the practice, and intelligently exchanging data between the payers, the practice, and their patients, Vyne TrellisⓇ simplifies life for dental billers, reduces costs for dental practices, and accelerates reimbursements for services rendered.  

 

Vyne Trellis is a transformative complete revenue acceleration platform designed to automate the most critical revenue cycle workflows by providing a single, robust platform for managing claims, attachments, verifications, EOBs, payments, patient forms, reminders, reviews, messages and campaigns.  To learn more reach out to info@vynedental.com. 

 

Source:

What Is Revenue Cycle Management? (plus Benefits) – Indeed. https://www.indeed.com/career-advice/career-development/what-is-revenue-cycle-management. 

 

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. This communication is provided for convenience as general information. Vyne Dental does not guarantee reliance on the aforementioned information. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.