Vyne CEO Lindy Benton Named Among Women in Health IT to Watch in 2022

Third year Benton is recognized by Becker’s Hospital Review for significant contributions in Health IT

DUNWOODY, Ga. (January 6, 2022) – Vyne® today announced that Lindy Benton, President and CEO, has been named to the Becker’s Hospital Review list of women in health IT to watch in 2022. The list includes pioneers as well as rising stars in the field.

Under Benton’s leadership, Vyne provides end-to-end health information exchange and electronic communication management for healthcare systems, dental practices and insurance payers. The company recently introduced two new solution platforms, Refyne™ and Vyne Trellis™ for its medical and dental businesses respectively, which will serve to fuel growth in 2022 and beyond.

“We are committed to delivering innovative technologies that not only meet but anticipate the needs of our medical and dental clients,” said Benton. “By staying true to our organizational mission of providing solutions that connect disconnected data, our teams are empowering thousands of medical and dental clients to thrive in the current challenging environment.”

Vyne serves more than 800 hospitals and health systems, 74,000 dental offices and more than 800 payers in the United States through its health information collation, exchange and claims management technology.

To view the complete list of Becker’s women to watch in health IT, visit beckershospitalreview.com/lists/women-in-health-it-to-watch-in-2022.

 

About Vyne

Vyne is a recognized industry leader in end-to-end health information exchange and electronic healthcare communication management. The company’s robust technology platform facilitates the electronic capture, storage and submission of healthcare data in virtually any form – voice, fax, image, data or electronic document. Vyne’s proven solutions connect disconnected data to close gaps in the various forms of documentation and improve the continuum of care through a more complete and fully accessible patient record. For more information, visit vynecorp.com.

 

All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.The hyperlinks on this website are provided for the visitor’s convenience and may lead to resources located on servers maintained by other persons or organizations.  Vyne is not responsible for the privacy practices of the websites reached through this website. The hyperlinks are provided solely for general information purposes and do not constitute an endorsement or approval by Vyne of any information, resource, product or service.

8 Steps for Faster Dental Insurance Claims Processing

There’s no doubt that dealing with dental insurance is a pain point for many dental practices. The sheer number of dental consultants that claim you’ll be better off if you stop taking insurance entirely is proof of that. However, for most practices, that’s not practical. Not to mention, for many patients dental insurance can be the difference between being able to pay for treatment and allowing problems to fester.

But delayed and denied claims impact your practice’s financial health, and can impact patient satisfaction if they result in unexpected bills. With that in mind, here are 8 steps for faster dental insurance claims processing.

Step 1: Verify eligibility ahead of time.

The first step to process dental insurance claims more quickly is to verify eligibility ahead of time. Get that done before the patient comes into the office and you’ll reduce paperwork and billing headaches. With the  Vyne Trellis platform(™), there’s no need to sit on the phone – verification can be done electronically to save even more time.

Our secure paperless solutions* also make it easy to request updates from patients before their appointments via SMS or email.

Step 2: Get the coding right.

If your insurance claim isn’t coded correctly, the insurance company will more than likely decline to pay it.  Then, you’ll have to start the process all over again. Refiling not only increases claims processing time, but it can also cost your practice money in refiling fees.

Insurance codes change annually. Vyne Dental offers regular online events to help you stay on top of changes in coding procedures and dental insurance trends. See our events here.    

Step 3: Double-check patient information.

Obviously, you want to make sure you’re filing with the right insurance company. Make sure you’re verifying with the patient every time. This is especially important right now, as the ongoing pandemic may have led to lapses in regular appointments as well as changes in employment for many patients.

Getting all of the correct information (patient name, address and social security number) as well as the correct subscriber ID will help you avoid related errors that could cause delays in processing.

Step 4: Ditch the paper forms.

It’s not the 90s anymore, so if you’re still filing by mail or by fax, make 2021 the year you ditch the unnecessary paper and say goodbye to snail mail. Going paperless improves office efficiency and makes it faster to submit dental insurance claims for processing.

Delta Dental cites ‘incomplete, inaccurate, unreadable or outdated forms” as one of the top 10 reasons claims get delayed. An electronic claims processing solution can greatly reduce these issues.

Vyne Dental’s solutions work with your practice management system to make submitting claims easy and fast. Additionally, you can track the claim and its status while it’s being processed.

Step 5: Include all relevant information.

Dental insurance companies frequently require additional documentation to validate insurance claims. This can include anything from X-Rays to charts to narratives explaining why patients need a given treatment. Including everything the insurance company is likely to ask for in the submission of the initial claim reduces the amount of back-and-forth and speeds up payment. 

It’s important to note that dental insurance companies may delay or deny coverage if X-Rays and other information are the wrong size or submitted in the wrong format.

Vyne Dental’s FastAttach(R) solution makes it simple to send all necessary attachments electronically safely and securely.  

Step 6: Call for help if you need it. 

Nobody likes calling insurance companies, but it’s often the fastest way to get claims issues resolved. Dental insurance companies frequently have representatives available to answer questions regarding eligibility and claims during business hours. If you’re having trouble getting your claims processed correctly, call for assistance.

If you’re using Vyne Dental, our support team is also here to help whenever you get stuck.

Step 7: Go on autopilot.

Integrate your dental practice management system with your claims processing solution. This reduces errors and speeds up claims processing even more. 

Vyne Dental’s solutions work with most major practice management systems to help your practice run more efficiently.

Step 8: Evaluate your claims processing procedures regularly. 

General advice is all well and good, but the secret to faster claims processing is to find the advice that applies to your practice.  Do you know where the pain points are in your practice’s claims process? What are the most common reasons your claims are delayed or denied? By reviewing your own internal processes regularly and looking for ways to become more efficient, you can fix existing problems and nip new issues in the bud as they arise.

Not sure where to start? The team at Vyne Dental is here to help!

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.
*Secure Email is a feature that facilitates secure email transmissions and includes key functionality and mechanisms to protect your data as follows: emails encrypted at rest; data not transmitted via SMTP (Does not travel over email); delivery revocation; auto-expiration for access to data; recipient authentication; and, read receipts. Upon integration with certain practice management systems, we limit storage of data-to-data hashes, the transfer of data to us via encrypted channels, and encrypt practice management login credentials. Data that is stored is encrypted at rest and stored by our service provider, AWS. While these measures are designed to protect your data privacy and provide you tools towards compliance, email itself is never entirely secure. Our Secure Email service does not provide absolute security, security measures not listed, and we do not guarantee that all email transmissions are completely secure or error-free. 
For site structure, we may use bulleted points as more marketing/sales friendly as long as the last two sentences are included with asterisk below.  https://desk.zoho.com/portal/operadds/en/kb/articles/how-is-operadds-secure
This communication is provided for convenience as general information and is not intended to be used as legal advice. Vyne does not guarantee reliance on the aforementioned information.
Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites. Vyne makes no warranty, assumes no responsibility and accepts no liability for the quality, accuracy or any other aspect of any information on or that may be accessed on other websites reached through this website.

Vyne Dental Acquires Dental Plan Eligibility Software Maker Onederful

The deal pairs Vyne Dental’s web-based dental practice billing platform, Vyne Trellis, with Onederful’s real-time benefits eligibility engine that structures disparate and complex payer response data.

 

INDIANAPOLIS, Dec. 13, 2021 — Vyne Dental®, a leading provider of revenue cycle, claims management, and electronic health information exchange for all-sized dental practices, announces that it has acquired Onederful, Inc., a suite of APIs that connect to hundreds of dental payers companies for eligibility and benefits, claims and electronic remittance advice (ERAs). 

 

The Onederful solution set provides dental practices the ability to efficiently verify patients’ insurance coverage levels, determine eligibility and benefit levels and follow up with payer’s real-time statuses through its API.

 

Most importantly, Onederful solutions will be paired with Vyne Trellis™, a comprehensive, web-based dental billing platform designed to help dental practices improve and manage their revenue cycles and exchange encrypted health information.

 

Onederful’s solutions connect  to more than 240 payers. Its strength lies in its ability to collect eligibility benefit information from payers in a standardized and structured manner no matter the payer’s information formatting or how it is conveyed to practices. 

 

With Onederful, providers receive the same formatted response from payers in the structured manner in which they hope to consume data that otherwise would be an unstructured and copious mess.

 

By utilizing Onederful’s API ecosystem, dental practice leaders enjoy each payer’s fully digital experience when they service patient plans. The solution’s benefits include patients not receiving a surprise bill, practices collecting payments faster, and payers not receiving phone calls from practices.

 

According to Stephen Roberts, president of Vyne Dental, Onederful standardizes and files patient eligibility data in a synchronized way no matter the payer, patient, or practice. Similarly, every payer’s data is standardized for the practice so that every patient’s data is in the same format. 

 

“By adding Onederful to the Vyne Dental portfolio, we’re continuing our mission of becoming the foremost provider of fully automated revenue cycle management solutions in all of dentistry,” Roberts said. “Onederful joins a successful roster of innovation, alongside our other, recent acquisitions, including Renaissance Electronic Services, LLC, Tesia Clearinghouse, LLC, and OperaDDS. With Onederful, we are one step closer to accomplishing this goal.”

 

By acquiring Onederful, Vyne Dental continues to establish itself as the industry leader in end-to-end information exchange and communication management solutions for healthcare, serving more than 74,000 dental practices.

 

“Onederful is a special technology that normalizes the response data and maps it into structured fields,” said Vance Taylor, Vyne Dental’s vice president of sales and marketing. “Regardless of how much or how little information a payer gives a practice, that data is parsed, mapped, then rendered in the same format for all payers regardless. So, if I’m tracking eligibility responses, I know exactly where to go to discover exactly the information I need.”

 

About Vyne Dental

Vyne Dental is part of the Vyne family, an industry leader in end-to-end information exchange and communication management solutions for healthcare. Vyne Dental helps dental practices manage their revenue cycle, send encrypted communications, and position their practices to thrive. Its solutions are used by more than 74,000 dental practices across the U.S. to streamline claims management and adjudication, determine real-time patient benefits eligibility, submit electronic claims attachments, eliminate practice’s paper forms, streamline secure electronic patient communication, and reduce missed appointments through electronic patient reminders. Vyne Dental also partners with more than 800 dental plans and payers for the electronic delivery of claim documentation. 

 

Vyne Dental continuously strives to advance the dental industry by providing technology that improves workflows, decreases administrative costs, and improves reimbursements for service provided. For more information, visit vynedental.com.

 

© 2021 NAPAEA/MEDX LLC. All rights reserved.

Don’t Miss the 2022 CDT Coding Update with Teresa Duncan

2022 is almost upon us, and you know what that means- CDT insurance codes are changing again! That’s right – the codes change every year. If you want to make sure your office stays up-to-date on current best practices in dental insurance coding, you can’t miss the 2022 Dental Coding Update webinar with Teresa Duncan, powered by Vyne Dental!

Back by popular demand, the 2022 Dental Coding update webinar is designed to help your insurance coordinator (and the rest of the team) understand the latest updates to the CDT, as well as recently enacted and upcoming legislation that could impact how your practice processes claims. Here are 5 reasons you can’t afford to miss out. 

Get the scoop on insurance code changes in 2022

Using out-of-date or incorrect codes is a surefire way to get claims denied. In 2022’s coding webinar, Teresa will review all of the CDT changes for the coming year, including: 

  • 16 additions
  • 6 deletions
  • And a variety of revisions.

 

Also, if your office is still confused about the COVID vaccine codes that were added mid-2021, have no fear. We’ll cover those, too. 

Most of this year’s additions relate to removable prosthetics, screenings, and sleep apnea appliance management. There are also coding changes related to splints and public health-related codes for vaccines.

Stay ahead of relevant legislative trends

Pending legislation is another concern for dental practices. It’s challenging for busy professionals to keep up with proposals as they move through both houses of Congress. That’s why Teresa is tracking legislative trends including network transparency laws, noncovered services laws and potential changes to Medicare and Medicare Advantage.

 

Teresa says, “Medicare Advantage has proven to be very confusing for insurance coordinators. It’s not always clear what type of plan offices are dealing with, and so I’d like to try to make that a little bit more clear. I’ve been getting a lot of questions regarding dental being offered as part of Medicare in general, and I’d like to give some direction about how to best plan for that.”  

Learn how to compensate for staffing shortages

Since so many practices are experiencing staffing shortages, Teresa will also review procedures that can streamline insurance efficiency. She says, “The shortage of trained personnel has really been difficult in 2021. I hope to give some tips on how to mitigate this in 2022.” 

Learn how Vyne Dental can help your practice succeed

Vyne Dental staff will be on hand to give you the latest and greatest information about Vyne Dental, their products and how they can help with insurance claims processing.

Get the whole team on board

This webinar takes a “train the trainer approach”, so your insurance coordinator will come back ready to help the rest of the team with the latest insurance coding knowledge, tips and tricks. 

Plus, once you register for the webinar, you’ll have access to the recorded version of the webinar and the FAQ PDF, so you can review the webinar at any time! 

Save the date (if you haven’t already). This course is in high demand for a reason! Here are the details, we hope to see you there!

 

What: 2022 Coding Update Webinar with Teresa Duncan

When: January 11, 2022 1:00 PM- 2:00 PM EST 

Register here

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.
This communication is provided for convenience as general information and is not intended to be used as legal advice. Vyne does not guarantee reliance on the aforementioned information. For verification, please seek counsel from an appropriate legal or agency professional
Webinars are part of a joint program with Vyne Dental and have been prepared for informational purposes only.  The content does not constitute legal advice. The opinions and views expressed in the webinar are the opinions of the designated presenters and do not reflect the opinions or views of Vyne Dental.  
Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites. Vyne makes no warranty, assumes no responsibility and accepts no liability for the quality, accuracy or any other aspect of any information on or that may be accessed on other websites reached through this website.

Vyne Trellis: The Evolution Continues

Vyne Dental is committed to helping you improve your dental practice’s revenue cycle with its comprehensive set of solutions to streamline eligibility, expedite reimbursements, and improve communication with your patients and your team.

 

The Vyne Trellis™ platform is an end-to-end dental billing solution that provides dental claims management, including simple, integrated electronic attachments, batch and real-time eligibility and benefits, with connections to hundreds of insurance payers, all in one intuitive, easy-to-use solution.

A few of Vyne Trellis’ most innovative features include: 

  • Batch and Real-time benefit plan eligibility verification to reduce the time practice team members spend on the phone with payers — office managers and billers receive verification of patient benefits within seconds through the Vyne Trellis web-based platform; 
  • A robust electronic attachment submission solution , that’s connected to more than 800 payers across the country;
  • A feature-rich portal that integrates a practice’s submitted, processed, and paid claims, supporting attachments and documentation, and eligibility status — to each patient and their respective payer; and
  • Intelligent validation engine to identify potential errors, such as missing subscriber IDs, claim form information, attachment requirements, and patient and provider detail, before electronically submitting claims to a payer — reducing rejected claims, creating efficiency in the billing workflow, and accelerating reimbursements back into the practice.

 

Vyne Trellis continues to evolve

Vyne Trellis continues to evolve and, in so doing, redefine what “revenue cycle management solution” means to the dental practice.  Earlier this year Vyne Dental strategically expanded its portfolio to add simple, customizable electronic forms, text and email reminders, on-line reviews, and secure communications, including email and inter-office chat.  This strategic shift allows dental practices on Vyne Trellis to initiate the electronic, automated interaction with their patients much earlier in their journey, thus ensuring a timely resolution to all revenue collection attempts, while simultaneously improving patient experience, reducing friction, and cutting costs. 

 

Vyne Trellis eligibility and benefits verification

The Vyne Trellis real-time and batch eligibility feature helps any dental practice reduce the amount of time spent on manual interactions with payers. The instant claims validation system also identifies potential errors on submitted claims, like a missing insurance subscriber number, before submitting  documents to your payers. 

Thanks to this intelligent feature, you’ll reduce your practice’s rejected claims, as well as speed up adjudication and drive revenue for the practice. 

Verifying eligibility is tedious and time-consuming, but it’s a crucial step toward ensuring your practice’s financial success and enriching patient relationships, and Vyne Trellis makes it more manageable!

 

Vyne Trellis automated eligibility

In most major Practice Management Systems, Vyne Trellis can see subscriber details, the patients’ carrier, provider, and appointment information and send an eligibility request automatically, eliminating your need to check manually. This saves your team time by reducing the manual entry of patient details to send a request to payers before a scheduled appointment date.

Furthermore, automated eligibility verifies eligibility for patients with a scheduled appointment in your supported practice management software three days before a scheduled appointment. It enables staff to view responses without manually sending a request. 

The new eligibility design offers easy searching and filtering by rows. This feature is currently available for Open Dental customers, with Dentrix and EagleSoft integrations coming shortly. This feature alone is one of the most well-understood and frequently endured pain points in any dental practice. Vyne Trellis helps eliminate it!

Additional new Vyne Trellis features

In addition to Vyne Trellis helping streamline every aspect of your practice’s revenue cycle and automating your claims management, the solution now features several new, cutting-edge tools to help power your practice. Specifically, we’ve made the most common searches available in a single dashboard to shave minutes off of your workflows each day, but we’ve included many other important features:

 

  • Electronic Patient Forms We’ve added our newly acquired OperaDDS solution features into the Vyne Dental(R) portfolio, including its secure communication and form creation capabilities. For example, forms and form creation are electronic and fully customizable – virtually any form of any kind can be created for any purpose. 

 

  • Text and Email Reminders In addition to the simple, yet powerful electronic forms, OperaDDS adds a robust reminder system with automated texts and emails to help ensure patients are confirmed for their appointments and show up on time!

 

  • Secure email* Vyne Dental’s secure email solution is also built right in. So it’s the perfect and safe way for your practice to communicate sensitive and personal health information with specialist providers and patients. 

 

  • Patient Reviews With the integration of OperaDDS, Vyne Dental now allows your practice to manage its online reviews from patients. Positive reviews are automatically funneled to the review boards. Reviews from patients that rate below a certain threshold (negative reviews) are routed directly to the practice manager to address any potential issues. 

 

  • Intra-office chat Vyne Trellis now includes an intra-office chat feature that allows practice employees to communicate inside the practice quickly on a multitude of devices, including your smartwatch! Doctors can see when patients are ready, if there is an emergency in the waiting room, or even if lunch has arrived. Internal chat capabilities help remove workflow friction present in most dental practices today and is a proven productivity booster! 

 

Built with feedback from real users

These latest features from Vyne Trellis result from our industry understanding, experience, and direct, real-time feedback from users. We maintain multiple feedback loops with users and are always on the hunt for insights and priorities as we continue to invest in our solutions.

Along with all of these high-impact developments, Vyne Dental continues to add more payer connections to support our eligibility responses and ensure electronic connectivity for all of your claims and attachments. As the number of connections grows, the better our solutions can serve the needs of your practices. 

Vyne Dental currently has more than 800 connections to dental insurance payers and, as a result, we help your claims get paid more quickly and  efficiently.

Ultimately, Vyne Dental is helping to alleviate pain in the dental practice revenue cycle management. Providing access to real-time eligibility, for example, keeps you better informed on patient plan maximums, deductibles, and their care utilization. In addition, it can verify whether some procedure codes are covered under a patient’s benefit plan – important to reducing the daily minutia.

Vyne Trellis is exceptionally user-friendly and allows billing managers to monitor  claims from their dashboard, creating tremendous efficiency for the entire practice. At Vyne Dental, we aim to help you improve nearly every facet of your administrative demands so that you can continue to focus on patient care. 

 

Connect with us to learn more!

We’d love to show you all of Vyne Trellis’ features and how they can help improve your revenue cycle and claims management processes! For additional information on Vyne Trellis, visit the solution page here!

 

(c)2021 Napa EA/MEDX LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.
*Secure Email is email transmission functionality that requires login credentials for access, is encrypted at rest, allows for email delivery revocation, auto-expiration for access to data, recipient authentication and read receipts. Use of Secure Email does not guarantee additional or absolute security.

Why Right Now is the Perfect Time to Upgrade Your Revenue Cycle Management Solution

Are you ready for some upgrades at your dental practice?  Smoother, more automated insurance claims processing, perhaps? Encrypted messaging? Better revenue cycle management?  Don’t wait another year.   

Act now to take advantage of IRS Section 179 benefits for dentists, and reap the rewards  of new technology and a reduced tax burden for your practice. Here’s what you need to know.

 

Section 179 deductions help make your dental practice more profitable and competitive by reducing the expenses associated with technology. 

 

Section 179 allows you to deduct the full cost of certain assets you purchase for your dental practice, instead of having to wait for these assets to depreciate.  You probably already know that items like dental equipment and office furniture are deductible. But did you know that business software is eligible, too? 

According to Dimension Funding, the 2021 deduction limit for Section 179 is $1,050,000, with a spending cap of $2,620,000. This deduction is available for new and used equipment as well as off-the-shelf software. 

But there’s a catch- if you want your practice to be able to claim these deductions on your 2021 taxes, all purchases must be ordered and placed into service before the clock strikes midnight on New Year’s Eve. Time is running out for 2021 Section 179 purchases, and if you miss the deadline, you can’t claim the benefit until you file your 2022 taxes!  

You can also carry this deduction forward- if you’re not able to use all of your Section 179 deduction in one tax year because your business expenses exceed your business income, then you can carry that balance forward into future years until it is used up.

This Section 179 deduction was created to encourage small business owners like yourself to invest in new business tools, including technology. You can think of Section 179 like this: it’s a boon for dentists who want to modernize their practice in every respect, whether that’s through better imaging or electronic claims processing and patient communication. Section 179 is designed to help businesses accelerate purchases that provide a real day-to-day benefit. 

To keep your practice thriving, it’s important to get the most out of your investments, and claiming Section 179 benefits allows you to do just that. 

 

New year, new software? Make efficiency the New Year’s resolution for your dental practice. 

 

Upgrading your dental practice software in time for tax season allows you to take advantage of Section 179 benefits. And by doing so now, you can devote the holiday season to onboarding and start 2022 off with a more efficient and productive practice. 

For example, if you invest in paperless solutions powered by Vyne Dental, you’ll be able to take advantage of automated, electronic solutions for filing insurance claims. That saves your practice time, makes life less stressful for your staff, and helps avoid delayed payments.

Doesn’t that sound like the perfect way to start off 2022? We think so, too. To streamline your claims processing, increase your revenue and claim your deduction on this year’s taxes, contact us today

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. This communication is provided for convenience as general information and is not intended to be used as legal advice. Vyne does not guarantee reliance on the aforementioned information. For verification, please seek counsel from an appropriate legal or agency professional.  Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites. Vyne makes no warranty, assumes no responsibility and accepts no liability for the quality, accuracy or any other aspect of any information on or that may be accessed on other websites reached through this website.

Secondary Claims – Adjustment Information: A Quick Update from the Solutions Team at Vyne Dental

Have you noticed a recent uptick in secondary claim rejections?  You’re not alone, we’ve seen it too, and we’re here to help.

 

Here’s what we know so far.

There is a growing list of insurance carriers that are requiring that claim adjustment information be included on secondary claims. Additionally, the current ADA claim form does not provide a dedicated field for financial information related to secondary claims.

 

What does this mean for you?
If an insurance carrier now requires this adjustment information on all secondary claims, they may reject any secondary claim that’s missing it. 

 

So what can you do about it today?

Vyne Dental can help support the successful submission of your secondary claims, to insurance carriers who require adjustment information, by submitting the required information in the ‘Remarks’ field on said claims. 

 

Here’s how:

    1. Send the claim to the Queue and navigate to the Procedures Tab
    2. Enter the Primary Payment in the box provided; and enter the adjustment information in the remarks section: (see examples here)
    3. We’ll send the required information, electronically, on your behalf along with the rest of your claim data, to the insurance carrier.

 

Here’s a peek into our long-term strategy for a more permanent solution.

Vyne Trellis will detect that a secondary claim requires the adjustment information and automatically add it for you, reducing manual entry and error.

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. This communication is provided for convenience as general information and is not intended to be used as legal advice. Vyne does not guarantee reliance on the aforementioned information. Provider remains responsible to assess and verify claim data and carrier requirements.

How to Get More 5-Star Patient Reviews (In 5 Steps)

How do you get more 5-star patient reviews? It’s a question that every dental practice needs to know the answer to.  Patient reviews are a useful benchmark for how well your dental practice is performing. Equally important,  they help get more patients in the door. For example, in this study from PatientPop, 75% of respondents have searched for providers online. 74% of them said that online reviews are “very” or “extremely” important. 

Let’s look at three steps your practice can take to get more 5-star patient reviews. 

Step 1: Follow the Golden Rule

Obviously, treatment quality is the baseline for generating 5-star patient reviews. You can’t expect patients to say nice things online if the treatment you provided didn’t fix their dental issues.

But even if you provide top-notch dentistry, you won’t get 5-star reviews unless everyone in you

r office follows the Golden Rule in their patient interactions. Put yourself in the patient’s shoes (or chair, in this case), and tr

eat them the way you would like to be treated. Patient experience is what determines your practice’s online reputation. Good patient experiences lead to happy, satisfied patients who are more likely to leave a 5-star review.

Your patients may not be able to evaluate your dentistry on its technical merits as a colleague would, but they can (and will) evaluate how you and your office make them feel while they’re being treated. 

Step 2: Choose Patient-Friendly Communication Options.

Ask your patients which contact methods they prefer. If you think that snail mail and telephone calls are the best way to keep in touch, their answers may surprise you!

These days, talking on the phone is out. In fact, according to Open Market “75% of millennials would rather lose the ability to talk versus text.“

Messaging is in . . . and that goes for dentists, too. In fact, according to a study from SolutionReach, 79% of patients want to receive text messages from their healthcare providers.

So, when it comes to reducing no-shows, SMS and email reminders are quickly becoming a necessity rather than a “nice to have.” OperaDDS powered by Vyne Dental has easy SMS and email reminders proven to help reduce no-shows. Research shows that email reminders can reduce patient no-shows by up to 35%, and SMS reminders can reduce them by up to 38%.

Step 3 : Streamline Billing and Claims Processing

Everybody likes surprises…unless they are surprise bills, that is. We all know that insurance is complex and insurance companies are frustrating to deal with. But when patients receive unexpected bills in the mail, it will often affect their satisfaction with your practice. 

Vyne Dental helps you process claims efficiently and get paid faster, helping reduce the likelihood of patients receiving unpleasant surprises in the mail.  

Step 4 : Go Beyond the Basics

Beyond the basics of courtesy, kindness and empathy, patients are happier if their dentist’s office runs efficiently.

If your practice isn’t running smoothly, that will impact your patients, no matter how hard you try to keep the drama behind the scenes. When your team is running on empty, they have less to give to patients. And a disorganized or chaotic office inevitably leads to bottlenecks that negatively impact the patient experience…and your online reviews.

For example, in one 2014 survey,  25% of patients said they used online reviews to evaluate how long they were likely to wait for an appointment with a healthcare provider. If you keep your existing patients waiting longer than necessary, there’s a good chance you’re running off potential patients before their first phone call. 

If you want to get more patient referrals and positive patient feedback, you need an organized office that runs like clockwork.

Paperless Practices Are More Efficient

Generally speaking, the less paperwork your office has to deal with, the happier your patients and your team will be. That’s why OperaDDS Solutions Powered by Vyne Dental offers paperless form solutions to streamline the process of gathering information. With OperaDDS Solutions Powered by Vyne Dental, patients can fill out forms directly from their beloved phones.  You can send forms before a visit, reducing the amount of time spent on paperwork in-office. And you can collect consent digitally, too.

Reducing the amount of paper that has to be dealt with reduces the administrative burden on your team and helps security.

 

Step 5 : Ask For Reviews

Once you’ve perfected your chairside manner and you know your office is consistently providing an excellent patient experience, it’s time to begin asking for reviews. Patients are much more likely to leave reviews if you request that they do so.  In fact, according to a recent DentistryIQ article, “Google My Business users see an average one-star increase when they ask new patients for reviews.”

Of course, finding time to ask during a visit can be challenging, and your patients may agree only to experience instant amnesia as they walk out your office doors.

That’s why automated online review requests are so powerful. However, if a patient has had a negative experience, it’s better to solicit those reviews privately, so that you can resolve negative feedback without a public airing of grievances for the whole world to see.

OperaDDS Solutions Powered by Vyne Dental’s automated review solicitations are carefully designed to encourage satisfied patients to leave public reviews on Google or Facebook, while encouraging unhappy patients to talk to you privately first. 

To Get More 5-Star Patient Reviews, The Choice Is Yours

Patient reviews can make or break your practice. The choice is yours.  If your team creates a positive patient experience, your practice will reap the rewards online and off.

For more information about how OperaDDS Solutions Powered by Vyne Dental can help, contact us today.

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

This communication is provided for convenience as general information and is not intended to be used as legal advice. Vyne does not guarantee reliance on the aforementioned information.

Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites. Vyne makes no warranty, assumes no responsibility and accepts no liability for the quality, accuracy or any other aspect of any information on or that may be accessed on other websites reached through this website.

Vyne Leads Tree-Planting Initiative this October with Inaugural “Growing Vyne Day”

At Vyne Dental, we’re focused on building a sustainable business. Not only does our practice management solutions save paper by digitizing the capture, storage and submission of patient data, but we’re also planting more trees as well. This month, we’ll be working with One Tree Planted to plant trees in locations near our corporate offices and all over the country. 

October 21st is Growing Vyne Day, an organization-wide tree planting event. We’ll be hosting tree planting sessions at locations near our corporate offices in both Atlanta and Indianapolis, as well as events in Knoxville and Kansas City. Remote team members will join in on the action with tree seed packets for local participation and sustainable contributions to their communities.

Our partner in this endeavor is One Tree Planted, a non-profit organization that combats deforestation with tree-planting events around the world.  

What’s the Impact?

Indianapolis team members will coordinate planting of trees at a local community park located 15 miles from the corporate office. In addition to providing shade, as these trees grow they’ll provide a host of environmental benefits to their communities. 

  • According to One Tree Planted, once mature, each one of these trees will absorb up to 48 pounds of carbon dioxide each year. The Indianapolis planting alone will sequester 1,728 pounds of carbon from the atmosphere annually. 
  • One Tree Planted plants native tree species, which provides local wildlife with food and shelter.  
  • Studies show that urban trees improve air quality by filtering out dust, particulate matter and other airborne pollutants. A 2002 study done by the USDA Forest Service, Syracuse NY, shows that planting trees can help lower the rates of respiratory issues like asthma. 
  • The trees’ canopies cool down the surrounding area. In fact, according to One Tree Planted, a cluster of trees can reduce ambient temperature by as much as 8 degrees Celsius! 
  • Tree roots help reduce erosion, and they filter rainwater and runoff, reducing groundwater contamination. 

Our tree planting event in Atlanta will be similar to the Indianapolis event in size and scope. It will include local Appalachian tree species to provide habitat and sustenance for songbirds, squirrels and other local urban wildlife.

Remote workers who wish to join in were invited to order seed kits, selecting from options including red maples, ponderosa pines, and even giant redwoods.  Planting a tree is a great way to contribute to the environmental well-being of your community. 

This is only the first step. Our ultimate goal is to plant thousands of trees across the US. Learn more about our other green initiatives here. Additionally, by digitizing claims and billing correspondence, we eliminate paper, postage and trucking waste. In fact, Vyne customers (dental and medical combined) save the equivalent of 170 million pieces of paper. According to the Sierra Club, that’s the equivalent of 11,000 trees! While tree density can vary depending on the type of forest, the US Forest Service estimates that New England forests have 182 mature trees per acre, which means that digital claims processing through Vyne helps save around 60 acres of forest per year. 

As an ancient Chinese proverb says, “The best time to plant a tree was 20 years ago. The second best time is now.”  At Vyne Dental, we’re taking action now to build a more sustainable future for our planet. 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

Join Teresa Duncan for the official Virtual Insurance Party Powered by Vyne Dental #VIP

Do you feel like insurance processes are constantly changing – even throughout the year?  Let’s talk it out! Insurance expert Teresa Duncan, of Odyssey Management, is hosting her first-ever Virtual Insurance Party, powered by Vyne Dental, on October 29th at 1pm EST, and there’s still time to reserve your spot.

 

What is a Virtual Insurance Party?  It’s a chance to cut through the noise and learn from other dental office managers, insurance coordinators and experts like Teresa and her team. The whole event will be powered by Vyne Dental, professionals in electronic claims processing.  

 

The insurance landscape is complicated and constantly changing. We have the entire Internet at our fingertips, but how helpful is that, really? With too many sources (many of which are out-of-date or unreliable), information overload is the all-too-common result.

 

The solution is simple: We need to talk to each other! That’s what the Virtual Insurance Party is all about: sharing real-world experiences with coding, EOB processing and other insurance challenges. And of course, the opportunity to bring your difficult questions to Teresa directly. 

 

The Virtual Insurance Party will be a live Zoom meeting, lasting about an hour and 15 minutes. Since it’s so close to Halloween, costumes are optional. Cameras are not, so make sure yours is turned on to ensure questions are heard. 

 

Did we mention there will be prizes?

In addition to the main chat room, there will be three Breakout Rooms, each covering a different subject:

  • Policy and coding talk
  • Claims best practices including documentation and electronic attachments
  • Management chit-chat if you get tired of talking about insurance, drop into the management chit-chat room to network and “talk shop” with fellow office managers. 

 

Teresa will float in and out of the rooms to answer questions from the attendees. As she puts it, “I believe this will be a fun way for insurance coordinators to not only share tips but to support each other.” 

The Virtual Insurance Party is limited to 100 VIP attendees, so reserve your spot today! If you don’t get to be one of the first 100 to sign up, don’t worry – there will be a waitlist to get directly RSVP’d for the next Party date. 

 

Here’s what you need to know: 

  • Date and Time: October 29 at 1:00 pm, EST
  • Location:  Zoom
  • Register here

This event is an excellent opportunity to network with other dental office managers and insurance coordinators, share best practices and have fun! We hope to see you there! 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

This event  is part of a joint program with Vyne Dental and has been prepared for informational purposes only.  The content does not constitute legal advice.  The opinions and views expressed in the webinar are the opinions of the designated presenters and do not reflect the opinions or views of Vyne Dental. 

Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.