The functionality to send a follow-up attachment without resending the entire claim in Vyne Trellis

Vyne Dental is dedicated to enhancing our solutions to meet the evolving needs of dental billers. We are excited to announce a new functionality in Vyne TrellisⓇ that allows customers to remedy claim rejections by sending attachments without resending the original claim. This addition aims to provide even more value to our end-to-end revenue acceleration platform and ensure an improved experience for our users.

Additionally, you now have the flexibility to submit directly through the payer’s web portal rather than using the clearinghouse to expedite payment for certain situations.

How does it work?

Easily send an attachment without a claim by following these steps:

1. Login to Vyne Trellis and click on “Attachments”
2. Click “New Attachment”
3. Search or Add Patient
4. Add Image, Edit and Label
5. Send Attachment
6. Copy and paste the NEA number to the claim in your practice software or on a payer portal

Committed to simplifying the claims process and delivering exactly what customers need

With this latest Vyne Trellis update, we are excited to encourage our loyal FastAttachⓇ customers to transition to our proven and trusted revenue acceleration platform. Vyne Dental represents a combination of trusted brands, dedicated to simplifying the claims process and providing precisely what our customers want and need. Embracing standalone attachments, our platform aims to deliver even greater value, efficiency, and a seamless experience, reinforcing our commitment to meeting and exceeding our customers’ expectations. 

Vyne Dental continues to advance the dental industry by providing technology that improves workflow, reduces administrative costs, and accelerates revenue. 

© 2023 Napa EA/MEDX LLC. All rights reserved. This communication is for informational purposes only, Vyne Dental makes no warranties, express or implied relating to functionality.

As the fall season begins and October rolls around, dental practices have a golden opportunity to boost their revenue and enhance patient care. To shed light on effective strategies, we’ve teamed up with Teresa Duncan, AADOM Lifetime Award Recipient and owner of Odyssey Management, to bring you the top three ways to rev up your practice revenue this October.

From reaching out to parents whose children are back in school to tapping into the popularity of clear aligners, and addressing the needs of patients with missing teeth, these campaigns are designed to bring renewed energy to your practice.

Reconnect with Parents for Outstanding Treatment Plans

Now that the back-to-school season is in full swing, it’s the perfect time to re-engage with parents who were presented with treatment plans over the summer. Many parents may have delayed treatment due to vacation schedules or other commitments. Gently reminding them of their child’s dental needs and any remaining insurance benefits can prompt them to take action.

Teresa suggests that practices can send friendly reminder emails or make courtesy calls to these parents. By showing genuine concern for their child’s oral health and highlighting the advantages of proceeding with treatment, you can make a positive impact on both your patients’ well-being and your practice’s bottom line.

Leverage the Popularity of Clear Aligners

The demand for clear aligner treatments has surged in recent years, driven by their discreet nature and effective results. October presents an excellent opportunity to create a multi-email campaign sequence focusing on the benefits of clear aligners. Highlight how this orthodontic option not only improves smiles but also provides a more comfortable and convenient experience compared to traditional braces.

You can highlight your best before-and-after photos of successful clear aligner cases. Patients are more likely to consider treatment when they can visualize the potential outcome. Through educational emails, social media posts, and even in-office displays, you can tap into this growing trend and attract patients who are seeking a modern approach to orthodontic care.

Address Tooth Replacement Therapy for Patients with Missing Teeth

A significant portion of dental revenue can be generated by addressing the needs of patients with missing teeth who haven’t pursued replacement options. This October, take a proactive approach to reaching out to patients who have had extractions without subsequent implant or removable prosthetic treatments.

“Go through your last year of extractions with no follow-up treatment for implants or removable prosthetics. Those patients need tooth replacement therapy. If you’re feeling unstoppable then go back two years,” Teresa shares. Reach out to these patients with personalized communications that emphasize the importance of tooth replacement for oral health and overall well-being. With targeted emails offering personal consultations, your practice showing genuine concern for their long-term dental health can lead to increased case acceptance and accelerated practice revenue.

October presents a unique opportunity for dental practices to boost their revenue while delivering high-quality care to patients. By reconnecting with parents about outstanding treatment plans, capitalizing on the popularity of clear aligners, and addressing the needs of patients with missing teeth, you can make a substantial impact on your practice’s success.

Solutions like Vyne TrellisⓇ Campaigns can assist you in accomplishing these targeted email campaigns without adding hours to your already bustling workload. In three easy steps: build your audience list with simple-to-use filters, write your message, review and send. That’s it! Learn how Vyne Trellis Campaigns enable you to access campaign data like treatment plans, recall for hygiene, and launch messaging to patients with a click of a button. Schedule your personalized demo today to learn more.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. This communication is provided for convenience as general information. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

A full-service dental practice leveraging technology to provide comprehensive & streamlined care

Dr. Christina Boesch’s dental office in Orlando, Florida aims to offer personalized care and a comfortable, enjoyable dental experience.  With 30+ prestigious awards, including recognition as one of Orlando’s Top Dentists and Fellowship/Mastership from the Academy of General Dentistry, an honor fewer than 1% of dentists have received, Dr. Boesch’s recognitions are unparalleled.  

“We are a small dental practice and serve a very diverse group of patients,” shared Sunny, a member of Dr. Boesch’s front office team who regularly monitor’s patient insurance and the sending of pre-payment requests for appointments.   “We do all different types of services and consider ourselves a full-service office,” added Mackenzie, another front office team member who primarily focuses on insurance verification, providing a breakdown for new patients and ensuring existing patients are still eligible.  “Dr. Boesch specializes in cosmetic dentistry, which is her passion and niche, but that’s not the only type of patient we see. It is a very diverse population, and we serve all different kinds of patients and work on all different types of dental needs.”  

In the front office of the thriving dental practice, Sunny and Mackenize leverage the cutting-edge technology of the Vyne TrellisⓇ platform to provide comprehensive and streamlined care to their patients.

Mobile payments enhance convenience, reduce broken appointments, and streamline processes

“We like to collect payments prior to [a patient’s] appointment just because that reserves the chair with the doctor and cuts down on lost time and people not showing up,” explained Sunny.  “Vyne Dental’s [mobile payment feature] is helpful with that and convenient for the patients because they can just do that on their mobile phone and send up the payment.”  Previously the office would often have patients not show up for their scheduled appointments, but now, “we send them the pre-payment, and they can be more prepared for their appointments.”

“Patients have said that they have their payment information only on their phone,” added Mackenzie, “so it’s made payments a lot more accessible and a lot quicker.   It also helps patients feel a little bit more secure in that they aren’t providing their card number over the phone to us.  I think it gives them peace of mind.”

“In the past, we would have a card on file and that card could be declined for some reason, but now, when we send it to [patients], they have control, so we don’t have the problem where we are getting declined payments,” shared Sunny.

Insurance verification is made easy and efficient with Vyne Trellis 

In addition to utilizing the mobile payment feature, Sunny and Mackenzie have simplified insurance verification for the practice through Vyne Trellis’ automated and batch eligibility feature.  “For verifying eligibility for existing patients, we’ve worked with other companies before to have something that integrates all of our patients for said day into one day to see if they are all active,” Mackenzie explained, “and it hasn’t been as efficient as Vyne Trellis has been.  I appreciate the features and the user-friendliness of the eligibility function as well as the batch checking feature as far as mobile requests go.  That has been really helpful for streamlining time-consuming billing.”

Dr. Boesch’s team discovered that employing Vyne Trellis’ option for texting patients has significantly enhanced communications. “I see more phone calls regarding balances through the text feature because people are always looking at their phones.  It has increased engagement across billing in all regards,” Mackenzie said.  “People ignore their emails,” Sunny added, “but when it is their phone, it draws their attention more quickly.”  

Elevate your dental practice with a robust revenue acceleration platform

In addition to incorporating cutting-edge features that have streamlined operations and enhanced patient care, Dr. Boesch’s team finds Vyne Dental’s customer support has surpassed their expectations.  “We’ve had amazing customer service experiences from [Vyne Dental], and that’s really important to be able to get in touch with someone if we have questions.  I personally appreciate that,” shared Mackenzie.  

Vyne Trellis, our robust revenue acceleration platform, is uniquely crafted to meet the needs of dental billers and practice managers.  

For one monthly fee, our comprehensive solution empowers teams by: 

• Simplifying your claims and management workflow
• Automating your verification of eligibility and benefits
• Aiding to reduce time spent on reimbursements
• Helping to eliminate unnecessary calls to dental payers 

Connect today to learn why 74,000 dental offices trust Vyne DentalⓇ solutions to improve their workflows, reduce administrative costs, and streamline reimbursements. Visit https://vynedental.com/.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Testimonials reflect real-life experiences of individuals who use or have used Vyne’s product(s). As testimonials are based on an Individual’s experience, results may vary and Vyne does not guarantee users experiencing similar outcomes or results.  Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

Learn, connect, and grow with Vyne Dental at AADOM’s premier dental management conference in Orlando, FL, September 7 – 9, 2023.

Valuable insights and fresh ideas from industry experts

The 2023 American Association of Dental Office Management Conference (AADOM) will provide participants with valuable insight and fresh ideas that build a more efficient work environment, stronger teams, and ultimately, a more profitable practice.   

With topics ranging from developing an onboarding plan that retains team members to a 2023 insurance coding review, sessions will deliver knowledge that will positively impact teams and practices.  Focusing on leadership, mastering change, and team development, Keynote Speaker, Chad Hymas, will leave attendees with an experience that will last a lifetime and tools that can be implemented immediately upon their return to the office.

Vyne Dental to host not to be missed session on RCM systems

Vyne Dental will present“Dental RCM 101: Your 2023 Guide to Dental Claims Processing,”  a session featuring a distinguished panel’s expertise on Revenue Cycle Management (RCM) systems on September 8 from 9:15 a.m. – 10:30 a.m..  This engaging presentation showcasing an esteemed team of industry experts, including Beverly Wilburn, DAADOM,  2022 AADOM Practice Administrator of the Year, Ashley Bond, Owner of Bond Dental Billing, Colleen Huff, FAADOM, Owner of Dental Insurance Coach, and Christine Taxin, CEO of DentalMedicalBilling & Links2Success, will explore: 

• How dental claims are processed and how to properly read them
• An insider look into clearinghouses and how partnering with one can improve your practice
• What insurance companies want dental offices to know
• How to keep claims from being rejected
• The nuts and bolts of EOBs, EOPs, and ERAs

Additional sessions at the annual conference feature Carrie Webber of The Jameson Group, sharing how offices can maximize their impact by refining systems and services to focus on top internal and external efforts, and Joanne Miles, MAADOM, RDA, examining how office managers can harness their leadership qualities to produce the satisfaction and optimal results they need from teams, practices, and ultimately, life.

Schedule product demonstrations and learn more about Vyne Trellis

Our expert teams will be onsite available to help your teams explore revenue acceleration at thisyear’s premier dental management conference.  Learn why 50,000 dental practices nationwide trust Vyne TrellisⓇ, our complete revenue acceleration platform designed specifically for dental billers and practice managers. 

Vyne Dental continuously strives to advance the dental industry by providing technology that helps improve workflows, decreases administrative costs, and improves reimbursements for service provided. For more information, contact info@vynedental.com.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Dental is not responsible for the privacy practices of the third-party websites.

Busy dental office seeks cost-effective workflow automation improvements

Florida’s Clermont Pediatric Dentistry is a trusted dental practice dedicated to providing exceptional care for children’s dental needs.  With a team of compassionate and highly skilled staff members, the practice has been serving 60 – 80 patients daily in the Orlando suburb of Clermont for over 15 years.  James Russo, Business Manager for the practice, plays a vital role in ensuring seamless operations and supporting their two experienced dentists in delivering top-notch dental services.  “We are always looking for ways to automate and improve our workflows,” James shared, “making sure that our claims get processed accurately and efficiently.” 

“Years ago, we used solutions that were bundled with our practice management system, but for a high volume office, those tended to be too expensive because you are paying per claim as opposed to per month, and when you see the volume of patients we see every month, it doesn’t make sense to use that solution,” James explained. 

An ultimate solution for claim and attachment management

The thriving practice began using Vyne Dental’s Trellis® Platform to manage its claims, and the company emerged as the ultimate solution, granting the practice the ability to submit unlimited claims and attachments.  With Vyne Dental charging just one monthly fee, James discovered that other solutions on the market “don’t provide any value like Vyne Dental®’s real-time verification of the claim submission and the ability to check the status of the submission and correct any errors.  We migrated away from other products within our practice management system because Vyne Dental provided a better value.” 

“The cost savings is great,” James shared, “but the product just works.  You submit the claims, and you have confidence that they are going to get processed, so it frees up your mind not to have to worry about the claims.  You know once that batch is submitted and accepted that those claims are going to get processed.  They are going to be adjudicated, and you are definitely going to get an answer.”

Vyne Dental helps teams prioritize delivering exceptional care 

With Vyne Dental’s solutions uniquely crafted to meet the needs of dental billers and practice managers, James has found that “it also frees up your mind to be able to focus on providing good care and good customer service, being the best you can possibly be in a practice.  You can provide a high level of service because you aren’t worrying about the claims.  You aren’t worried about whether or not you are going to get paid for them.”

James also appreciates Vyne Dental’s exceptional customer support team, “The support experiences are always above average.  I don’t get bounced around to a million people.  I talk to one person, they remote in, and do exactly what they need to do.  It is always a quick and easy experience.”

Experience the benefits of upfront insurance verification and revenue acceleration

“We are excited to get on board with the next iteration [features] of the product with Vyne Trellis® to make use of the insurance verification features,” James said. “We believe that everything is better solved if you can verify insurance upfront, so if we can set the expectation that this visit is not going to be covered with insurance because your insurance was terminated two months ago, it is a much better experience.”

Discover our innovative revenue acceleration platform that facilitates intelligent data exchange between the payers, the practice, and their patients, revolutionizing dental billing and payment processing.  Schedule time with our teams today or reach out to info@vynedental.com  to learn why over 74,000 successful dental offices nationwide trust Vyne Dental.

© 2023 Napa EA/MEDX LLC. All rights reserved.   All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Testimonials reflect real-life experiences of individuals who use or have used Vyne’s product(s). As testimonials are based on an Individual’s experience, results may vary and Vyne does not guarantee users experiencing similar outcomes or results.