Vyne Dental Opens New Facility in Indianapolis’ 16 Tech Innovation District

Sustaining company heritage and planning for future growth are top motivators for new space.

INDIANAPOLIS, IN – April 9, 2021Vyne Dental®, a recognized market leader in dental insurance revenue cycle management, announced today the opening of a new office in Indianapolis’ 16 Tech Innovation District.

16 Tech is an urban innovation district in the historic Riverside neighborhood and within the Indiana Avenue Cultural District on the northwestern edge of downtown Indianapolis. It is a world-class collective of innovators and entrepreneurs in the fields of life sciences, technology, advanced manufacturing, and engineering that are coming together to leverage their varied skill sets, draw inspiration from the region’s top-ranking research universities and global corporations, and channel their combined creative energy to plant the seeds for Central Indiana’s future economic growth.

Vyne Dental’s new location boasts an open floor concept to help facilitate optimal collaboration. The goals for the new facility are to drive innovation aligned to corporate strategy, deliver new technology solutions, and evolve the current product portfolio. In addition, proximity to top talent from local universities, such as Indiana University-Purdue University Indianapolis and the Regenstrief Institute, will help support Vyne Dental’s future growth trajectory.

“There are many benefits that make this city an attractive place for businesses, and for us, preserving our company heritage in that we were formed, nurtured, and built here is critical,” said Steve Roberts, president – Vyne Dental. “We’re excited to move our employees and business to the 16 Tech Innovation District and embark on this journey to enhance Indianapolis’ business culture, retain and attract top technology talent to the area, and further innovate the Vyne Dental solutions for our customers in this creative environment.”

The grand opening will take place on Friday, April 9, 2021, and will serve as an opportunity for the Vyne Dental employees who will inhabit this workspace to tour and interact with the new office. 

 

Media Contact:

Scott E. Rupp

941.448.7566
https://millerrupp.com/ 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. 

All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

Vyne Appoints Garrett Galley as Chief Technology Officer

Vyne, a recognized market leader in health information exchange and electronic healthcare communication management, announced today the appointment of Garrett Galley as chief technology officer. Galley is responsible for the company’s information technology initiatives, leading the development of new technology solutions and evolving the existing portfolio of medical and dental software products.

Galley, appointed to his role in early 2021, brings his deep expertise of developing world-class security, database, networking, and healthcare and dental practice technology to Vyne. He previously held leadership positions at Weave HQ, MX Technologies, and NetDocuments.

As chief technology officer, Galley is leading the implementation planning of Vyne’s product innovation roadmap, providing oversight and leadership into its software development processes to best meet the needs of health systems and dental practices. He will also manage day-to-day operations related to product infrastructure and Vyne Dental engineering.

“Garrett brings an unmatched perspective on data analytics and how to best integrate systems’ capabilities to help us grow in the market and enhance our current portfolio of products,” said Steve Roberts, president of Vyne Dental. “As we look to support dental practices with a fully integrated revenue cycle management platform, Garrett’s experience and knowledge will undoubtedly support our company’s vision, strategy, and service to our customers.”

“I am excited to join the Vyne team and support our shared mission of creating an end-to-end revenue cycle management platform,” said Galley. “I look forward to engaging with our clients to further enhance their revenue cycle processes and optimize their data collection, analysis, and ability to act on those outcomes so they can better serve their patients.”

For more information on Vyne, visit https://vynecorp.com/

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

Press Contact:

Scott E. Rupp

941-794-5137

https://millerrupp.com/

Dental practice optimism in 2021 despite 2020 challenges

By Steve Roberts, Vyne Dental president

Last year presented unprecedented circumstances for the dental industry – from the threat of a global pandemic to a complete shutdown, and a staggering reopening approach across the country, dental practices have faced many challenges. Figuring out how to triage patients without a face-to-face option, bring in revenue, and maintain staffing levels are just some of the issues practices experienced.

What was the real impact of 2020 on practices, and how did this affect their views headed into the new year? We wanted to find out directly from dental practices. 

Vyne Dental commissioned a survey of 400 of our clients from across the U.S. in November and December 2020. Seventy-seven percent of our respondents were from solo dental practices and 23% were from group dental practices.

The survey was called the State of the Dental Industry study, and it focused on just that – obtaining sentiments from real practice leaders in five key focus areas: Impact of 2020, the industry, hiring, technology, and overall business outlook for 2021. Here’s a look at what we found.

Impact of 2020

The greatest impact of the pandemic on dental practices was financials at 42%. Patient volume followed at 32%, and nearly half of respondents (47%) had to shift their investment priorities in 2020.

We know teledentistry services helped some practices triage patients in 2020, but to what degree was this service implemented? Seventy-two percent of dental practices surveyed did not offer teledentistry in 2020. Twenty-three percent of practices are considering it in 2021, and 62% said they would not offer the service in 2021.

You can’t run a dental practice without patients, and we wanted to know more about patients’ views on resuming dental services in 2021. Thirty percent of practice leaders said their patients are actively seeking treatment or services; 21% said patients are ready to resume treatment or services; 56% are willing to resume if safety protocols are in place, and 8% of patients will not resume treatment or services until a COVID-19 vaccine is available.

We heard many stories of severe business impacts because of COVID-19 throughout the second half of 2020. How did dental practices fare? As a result of the pandemic, a small percentage of practice leaders may consider selling in 2021 (8%). Four percent may consider a DSO affiliation and 3% may consider merging with another practice. Just under 1% said they are considering a local hospital or health system affiliation. Most practices (84%) are considering “other” changes in 2021. When asked to specify, responses included dropping in-network status with all insurance providers, expanding their services portfolio, and offering in-house patient payment plans.

Hiring and the economy

Based on current economic conditions and patient demand, 46% of practices said they are not planning to hire additional staff in 2021. Practices are also not planning to adjust current staffers’ schedules. In fact, 87% said that based on current conditions, they are not planning to turn part-time staff into full-time staff, or vice versa.

When it comes to perspectives on whether recruitment may be challenging for practices in 2021, the responses were split. Forty-eight percent said they felt it would be challenging, and 51% said they did not think it would be challenging.

Technology

Automated technology has enabled the industry to be more resilient in uncertain times. The pandemic increased the demand for technology options that allowed them to provide some level of care to patients when face-to-face was not an option, provide remote check-in service for in-person appointments, and allowed staff to work from home and complete tasks like submit claims to support critical incoming revenue.

The top three motivators for seeking new software in 2021 were to reduce paperwork (16%), modernize the office (14%), and lower the costs of current software solutions (13%).

When it comes to software investment in 2021, 24% are planning to spend less than $299/month; 11% plan to spend less than $500/month and almost 40% were not sure what their practice planned to invest in technology.

Industry

The dental industry is always evolving, and many practices find it difficult to keep up. To navigate changes within their practice and the industry, 43% look to the American Dental Association for guidance. Twenty-nine percent look to their local or state dental association, and 13% read industry publications.

Practices said that their preferred method of communication with patients in 2021 will be text messages (53%). Email came in at 24% and phone was the preferred communication channel of just 19% of practices.

Practice Outlook

As you may expect, given the pandemic, patient volume was the top challenge practices anticipate for 2021 (44%). Hiring and staffing (19%) and industry updates and regulations (17%) were the second and third challenges identified.

When asked what actions could make their practice more productive or profitable in 2021, 38% said marketing. Thirty-one percent of practices said that less coding or industry changes would help them be more productive or profitable and 26% said technology adoption.

The good news is that 86% of practice leaders are confident (35%) or very confident (51%) in their practice’s future. Just 13% were somewhat confident or neutral about their practice’s outlook.

The reality is that 2020 was a tough year for varying reasons and to different degrees for every practice. But through it all, practices remained resilient and are optimistic about what the future holds despite lasting impacts and challenges. 

 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved.  

All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

Vyne Dental’s objective for conducting the “State of the Dental Industry study” was to identify opportunities to better support our current and future Vyne Dental customers. The informational data aforementioned are the results from active Vyne Dental customers who agreed to participate in our survey conducted between November 19th through December 9th of 2020. The data provided is for convenience and informational purposes only.

Hyperlinks included in this newsletter are provided for convenience and may lead to resources located on servers maintained by other persons or organizations.  Vyne is not responsible for the privacy practices of the third-party websites and are provided solely for general information purposes and do not constitute an endorsement or approval by Vyne of any information, resource, product, or service.  Vyne makes no warranty, assumes no responsibility, and accepts no liability for the quality, accuracy or any other aspect of any information on or that may be accessed on other websites reached through this website.

Vyne’s State of the Dental Industry Report 2021

Survey of dental practices reveals insights into practices’ sentiments on the impact of 2020, the industry, hiring, technology, and overall business outlook for 2021

 

ATLANTA, GA – January 5, 2021 Vyne, a recognized market leader in healthcare information exchange and electronic communication management, announced today the results of the Vyne State of the Dental Industry Report 2021, a comprehensive study of over 400 dental practices in the U.S. that sought to understand how they have transformed in 2020 and their perspectives headed into the new year.

The study was categorized into five focus areas: Impact of 2020, hiring and the economy, technology, industry, and overall practice outlook.

Impact of 2020

Dental practices faced significant challenges in 2020 due to COVID-19. The greatest impact of the pandemic on dental practices was financials (42%). Patient volume followed at 32%, and nearly half of respondents (47%) had to shift their investment priorities in 2020.

It was discovered that 72% of dental practices surveyed did not offer teledentistry in 2020. Twenty-three percent of practices are considering teledentistry in 2021, and 62% said they would not offer the service in 2021.

In terms of patients’ views on resuming dental services, 30% of practice leaders said their patients are actively seeking treatment or services; 21% said patients are ready to resume treatment or services; 56% are willing to resume if safety protocols are in place, and 8% of patients will not resume treatment or services until a COVID-19 vaccine is available.

As a result of the pandemic, a small percentage of practice leaders may consider selling in 2021 (8%). Four percent may consider a DSO affiliation and 3% may consider merging with another practice. Just under 1% said they are considering a local hospital or health system affiliation. The majority of practices (84%) are considering “other” changes in 2021. When asked to specify, responses included dropping in-network status with all insurance providers, expanding their services portfolio, and offering in-house patient payment plans. 

Hiring and the economy

Based on current economic conditions and patient demand, 46% of practices said they are not planning to hire additional staff in 2021. Practices are also not planning to adjust current staffers’ schedules. Eighty-seven percent said that based on current conditions, they are not planning to turn part-time staff into full-time staff, or vice versa.

When it comes to perspectives on whether recruitment may be challenging for practices in 2021, the responses were split. Forty-eight percent said they felt it would be challenging, and 51% said they did not think it would be challenging.

Technology

When asked if their practice planned to invest in practice management technology in 2021, 17% said they likely would; 65% said it was unlikely and 17% were unsure. When it comes to software investment in 2021, 24% are planning to spend less than $299/month; 11% plan to spend less than $500/month and almost 40% were not sure what their practice planned to invest in technology.

The top three motivators for seeking new software in 2021 were to reduce paperwork (16%), modernize the office (14%), and lower costs of current software solutions (13%).

Industry

To navigate changes within their practice and the industry, 43% look to the American Dental Association for guidance. Twenty-nine percent look to their local or state dental association, and 13% read industry publications.

Practices said that their preferred method of communication with patients in 2021 will be text messages (53%). Email came in at 24% and phone was the preferred communication channel of just 19% of practices.

Practice Outlook

Patient volume was the top challenge practices anticipate for 2021 (44%). Hiring and staffing (19%) and industry updates and regulations (17%) were the second and third challenges identified.

When asked what actions could make their practice more productive or profitable in 2021, 38% said marketing. Thirty-one percent of practices said that less coding or industry changes would help them be more productive or profitable and 26% said technology adoption. 

Eighty-six percent of practice leaders are confident (35%) or very confident (51%) in their practice’s future. Just 13% were somewhat confident or neutral about their practice’s outlook.

 

“The Vyne State of the Dental Industry Report 2021 was designed to gain perspectives from the industry that tell a story about what practices have gone through in 2020, and how they are feeling going into 2021,” said Vyne Dental president Steve Roberts. “These insights are not only valuable to Vyne Dental as we look to improve how we support practices in revenue cycle success, but also to the industry as we work to improve dental practices and facilitate better patient care.”

Methodology

Vyne Dental surveyed 400 of its clients from across the United States in November and December of 2020. Seventy-seven percent of respondents were from solo dental practices and 23% were from group dental practices.

 

 

Media contacts

Amanda DeFuria, Millerrupp

amandadefuria@millerrupp.com

© 2021 Napa EA/MEDX, LLC. All rights reserved.  Vyne logos, product and service names, including but not limited to, FastAttach mentioned herein are registered trademarks and are the property of Electronic Attachment, Inc., or their respective affiliated entities. 

All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

Give new life to your practice’s financial health

By: Steve Roberts

The claims process can feel a bit uncertain. There’s much to consider – submitting the correct dental codes, ensuring you are providing all the latest requirements, and anticipating how long it might take for the claim to go through and for you to receive payment.

It’s a lot of guesswork and can be very frustrating.

Using manual processes like mail and fax or a system that isn’t highly connected slows the process down, provides little to no visibility into what is happening with the claim, and certainly doesn’t provide any status of when payment will be received.

Now more than ever, there may be increased stress about your practice’s financial health. For such an important process with significant impacts on your practice’s revenue stream, it’s important to get your insurance claims right – the first time.

The good news is there’s a better way to manage this.

Vyne Dental can support you in creating steady revenue with our technology solutions that help ensure faster payment turnaround and more efficient claims processing.
Our product portfolio includes Remote Lite® dental claims, FastAttach® electronic claim attachments, and Vyne Connect™ encrypted email. Here’s a quick overview of what our solutions can do for your practice:

Remote Lite – Our dental claims software works with your practice management system to handle claims submissions and attachments. Remote Lite handles your claims delivery and tracks it throughout the process, with the power of FastAttach for including attachments.

FastAttach – Electronically save and send claim attachments – including x-rays, perio charts, EOBs, narratives, pre-treatment estimates, secondary insurance or any other documentation required by a payer.

Vyne Connect – Communicate via encrypted email with patients, providers, payers, and anyone else your office needs to reach. This solution allows you to share protected health information (PHI) safely and confidently, in a way that standard email cannot.

Let us help you create a reliable revenue cycle. Talk to a Vyne Dental specialist to assess your practice’s claims.

© 2020 Napa EA/MEDX, LLC. All rights reserved.

Manage change with easy-to-use technology

By: Kris Grimes

The reality of the dental industry is that things change – a lot. There’s a seemingly endless list of new dental codes, regulations, payer requirements, and technology to keep up with. It can be a lot to manage, especially when you have dental claims piling up, waiting to be submitted. Will the claim be approved? Did I use the right coding? These are questions you may ask yourself every day.

Imagine an intuitive technology solution that could help simplify claim processing, attachments, and secure messaging. A system that is continuously updated to incorporate new codes and requirements from a technology partner that provided comprehensive support and continuing education.

Vyne Dental is here to help.

Our product portfolio includes Remote Lite® dental claims, FastAttach® electronic claim attachments, and Vyne Connect™ encrypted email. Here’s a quick overview of what our solutions can do for your practice:

Remote Lite – Our dental claims software works with your practice management system to handle claims submissions and attachments. Remote Lite handles your claims delivery and tracks it throughout the process, along with the added power of FastAttach to include attachments.

FastAttach – Electronically save and send claim attachments – including x-rays, perio charts, EOBs, narratives, pre-treatment estimates, secondary insurance or any other documentation required by a payer.

Vyne Connect – Communicate via encrypted email with patients, providers, payers, and virtually anyone else your office needs to reach. This solution allows you to share protected health information (PHI) safely and confidently, in a way that standard email cannot.

Our easy-to-use and implement technology, coupled with our industry knowledge, and comprehensive customer support, will help prepare you for the ever-changing world of claims processing. We partner with you to easily implement the new system and ensure our technology supports your goals and alleviates your practice’s pain points.

It’s time to put you in the driver’s seat of your claims processing. Learn more about how Vyne Dental can support your practice.

© 2020 Napa EA/MEDX, LLC. All rights reserved.

Top 6 Reasons Claims are Rejected

Your dental practice can’t afford mistakes. The time it takes to fix a rejected claim costs you hours that you could spend elsewhere; not to mention the refiling fee if you are submitting them through your practice management system.

Here are a few other common reasons why your claims might be getting rejected and what steps you can take to fix them before that happens.

ADA Code Validation Failure

This can be as simple as using an invalid procedure code. It could also be the case that you have the correct code, but the insurance company requires a different one to process the claim (for example, D4342 was submitted with a tooth number, but the insurance company wants an oral cavity code instead).

Subscriber Not Found

This issue indicates that the subscriber isn’t on file or that the submitted ID doesn’t match the insurance company’s records. If you find that you’re receiving this error even though you have verified the subscriber ID, make sure the information is matched with the correct insurance company.

Missing or Invalid Subscriber ID

This is the policy holder’s subscriber ID number. If you are having issues with the subscriber’s ID, try inserting their SSN (social security number) in the subscriber ID field and type the subscriber ID in the SSN field.

Missing or Invalid Patient Information

This covers any information regarding the patient. If the patient is not available to verify their details, you can get this information by reaching out to their insurance company or by checking their Explanation of Benefits (EOB).

Incorrect Entity Address

This includes the address for the patient or the subscriber. Always confirm that the address your patient provides matches what their insurance company has on file for them.

Duplicate Claims

These are caused if you submit the same claim through multiple channels (a third party software, mail, practice management system, etc.). Typically, this means that the insurance company accepted the original claim and is only rejecting the duplicate. However, this can potentially lead to interrupted payment for the claim. It is best that your practice sticks to a single method for submitting claims like Remote Lite(R) e-claims services in the Practice Core solution by Vyne Dental.

Contact a team member today to assess your claim submission process and see where you can improve your workflow.

CTA: Schedule your workflow consultation

© 2020 Napa EA/MEDX, LLC. All rights reserved.

Strategic Plans for Dental Practice Growth

Optimize a plan to help achieve your goals.

The dental industry is constantly changing. As dental professionals, you need to execute strategic plans for success to stay competitive. Here are a few tips on how to drive patients to your practice.

Innovation Stack

As the dental industry continues to evolve, staying up to date with the latest dental trends is important for your practice to stay relevant.

The dental industry is going through a technological transformation. This is creating expectations for dental providers to provide higher quality patient care in the modern world.

What are the latest trends in the dental industry?

Cloud-based practice management software. This provides better security for confidential patient information, reduces the risk of human error, and can streamline daily administrative tasks and patient communication. Another advantage is that updates can automatically be pushed through the “cloud” which means no more long downloads or big files.

Video content. Tell your story and let your patients feel like they are part of the overall narrative. Videos can be used to market your practice, share your passion, or send a personal message. Create video content like how-to’s, Q&A, demonstrations, and the stories of other patients that have had great experiences with your practice through testimonials. People are more inclined to watch than read.

Teledentistry. Having real-time remote access to important patient information can help you grow your practice in new ways. Finding the right tools that offer a convenient way to work remotely is crucial so you can focus on what’s important – your patients.

Electronic claims processing. Using the right software to help you process your claims quickly, accurately, and with less effort is essential. Paying a flat rate fee for claims is a bonus. On top of that, Remote Lite works with most practice management software, allowing you to work with your existing setup.

Electronic claims attachments. By moving away from manual, paper-based processes you have the opportunity for increased efficiency and increased revenue cycle. The Fast Attach® platform puts an end to all of that manual work helping you start saving time and money.

Email encryption service. Maintaining key healthcare regulations and requirements is critical for your practice. The Vyne Connect™ email feature helps you communicate with confidence. This easy-to-use email encryption service allows your practice to communicate information safely with your patients.

Digital Presence

In today’s market, the consumer can usually find most of their needs by looking online for goods or services. Building a strong website is a key component in attracting business.

What makes a great website?

Functional and well-designed. This could be your patient’s first or only impression. Your site reflects your practice, your services, and most importantly your brand.

User-friendly. Don’t make your patients work for the information. Scheduling appointments online, using a secure patient portal to access their records, opting for text or email reminders are great ways to show your patients how your practice is keeping them in mind.

Optimized for mobile. Everyone is constantly on the move. Your site must work well on any platform whether it is a laptop, cellphone, or tablet. Doing this will improve the experience of your patients.

Make your practice readily accessible. Provide multiple points of contact like your phone number, email, social media channels, and a Google map. Make this information easy to find.

Why is Search Engine Optimization (SEO) important?

SEO boosts your practice’s reach. SEO is the process of increasing the quantity and quality of traffic to your website through organic search engine results.

One main benefit of investing in SEO is that potential patients can easily find your website when performing a search online. A highly targeted SEO strategy can help you market your services and attract the right demographic for your practice.

What ranking factors should your practice focus on?

Providing quality content . Creating quality content is key to attracting patients and creating interest in your practice. The more patients click on your links, the greater your chances are of getting better rankings on search engines.

User experience (UX). The way a patient navigates, interacts, and uses your website are all part of user experience. This is important because it aims to provide positive experiences that keep patients loyal to your practice.

Social signals . Having a social media presence creates a more engaging and personal connection between your practice and your patients. This leads to increased online visibility and traffic to your website.

Use these strategies to build your brand and create a positive, user-friendly, patient-focused experience. Turn your patients into brand ambassadors so that they can help your practice continuously grow.

© 2020 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced herein are and remain the property of their respective owners. This communication is provided for convenience as general information. Vyne does not guarantee reliance on the aforementioned information.

Remote Solutions for Your Dental Practice

Three tools to help you work remotely with ease.

As healthcare professionals, it’s important to continuously look for new ways to work and communicate with your team and patients. To do this, you need to find the right tools to uniquely empower your practice.

We have the solutions to help. These tools offer a convenient way to work remotely, help your practice avoid the disruption, and continue to focus on what’s important, your patients.

Remote Lite

With the Remote Lite tool, you’ll be able to send claims remotely from the comfort of your home.

Remote Lite works with your current practice management software, allowing you to work with your current setup.

Here’s how it works:

  1. Batch your claims using your practice management software.
  2. Send your claims to Remote Lite.
  3. Make any corrections to your claim and add your attachments.
  4. Send your claims and track their status in real-time.

Our expert support team is here to help you along the way, offer training, and help you set up Remote Lite on your computer.

FastAttach

Our Fast Attach® software allows your practice to electronically submit claim attachments with ease. Your practice will be able to upload images like x-rays, perio charts, EOBs, and other necessary documentation.

Fast Attach is an end-to-end service, streamlining your practice’s healthcare data within a private forum. In addition, our Fast Kapture® feature does not store images in your device gallery or SIM card, helping to eliminate the risk of compromised Protected Health Information (PHI).

You don’t need fancy office equipment to use this tool. You can upload images seamlessly from your phone using our Fast Kapture app.

By using these tools, submitting attachments becomes an effortless process while assisting your practice to meet key healthcare regulations and requirements.

Vyne Connect

Vyne Connect allows you to email your patients through an encrypted email service and is easy to use for your practice and your patients.

For dental practices, Vyne Connect offers an “add-in” feature, allowing messages to work in conjunction with Microsoft Outlook.

Unlike other email encryption services, patients don’t have to go through the hassle of registering an account to view the encrypted messages sent by your practice. For added security, our encryption service also allows you to decide the specifications on how they verify their identity.

Finding new tools that enable you to seamlessly transition from your dental practice to working remotely when needed is beneficial. We know that working from home can be rough, but we’re here to help you navigate those struggles.

 

Related: 8 Reasons to Consider Email Encryption and Electronic Claims Attachment Solutions

 

© 2020 Napa EA/MEDX, LLC. All rights reserved. 

All third-party trademarks and tradenames (including logos and icons) referenced herein are and remain the property of their respective owners. 

8 Reasons to Consider Email Encryption and Electronic Claims Attachment Solutions

While you likely have a solid understanding of why it’s beneficial to migrate away from manual, paper-based processes in your practice, particularly when it comes to dental claims attachments, have you considered a safe way to implement your day-to-day communications?

Many practices continue to use standard email systems to communicate with others outside of their organization – whether that’s patients, payers, or other providers – or a combination of the three. Seems safe enough, right? With increased risk and sensitivity around safeguarding protected health information (PHI), it might be time to adopt an encrypted email service to compliment your electronic claims attachment service – or understand the reasons why both solutions make sense for today’s dental practice.

  1. Communicate with confidence – With email encryption and electronic claims attachment working for you, your end-to-end communications are more secure and trackable all the way through the information sharing and claims attachment process. Plus, there’s no guessing on what can and cannot be sent, from treatment plans to billing information.
  2. Increased efficiency – By moving away from manual, paper-based processes for dental claim attachments and supporting documentation to more secure, electronic solutions, your staff can increase efficiency and focus on other tasks and patient care.
  3. Less paper – This is an obvious one – but printing and chasing paper documentation is not only time consuming, but it also opens you up to human error, lost or unreceived communications, additional paperwork, issues with faulty or lagging mail service, and more. Why not let technology work for you to streamline the exchange process and eliminate wasted resources?
  4. Minimal disruption – The ideal kind of email encryption solution lets you continue to use your existing email address and email platform. It’s easy for your practice to get up and running with email encryption and electronic claims attachment solutions, especially when considering all the benefits.
  5. Potential cost savings – Finding a technology provider that offers both an electronic claims attachment and email encryption service can provide savings to your dental practice. As a bonus: one provider means better customer support and less phone or web inquiries to make.
  6. Risk reduction – Email is a quick way to send information, but standard email programs are not secure and do not encrypt information. An email encryption service allows PHI or any other necessary information to be sent to parties outside your organization safely. With increased scrutiny on claims attachments and PHI, why risk thousands of dollars when there are solutions in the marketplace?
  7. Receive payment faster – With electronic transmission and retrieval of requested records, you can receive documentation and images in minutes versus days when using manual methods, resulting in an increased revenue cycle. Many practices that are using technology to support their communications and claim attachments get paid within two weeks or less.
  8. Simplicity for recipients – Patients, payers, and other providers can easily view, download, and reply to emails sent with an encrypted email solution and at no added cost to them. Payers are comfortable with and prefer encrypted electronic communications and claims attachments.