Vyne Leads Tree-Planting Initiative this October with Inaugural “Growing Vyne Day”

At Vyne Dental, we’re focused on building a sustainable business. Not only does our practice management solutions save paper by digitizing the capture, storage and submission of patient data, but we’re also planting more trees as well. This month, we’ll be working with One Tree Planted to plant trees in locations near our corporate offices and all over the country. 

October 21st is Growing Vyne Day, an organization-wide tree planting event. We’ll be hosting tree planting sessions at locations near our corporate offices in both Atlanta and Indianapolis, as well as events in Knoxville and Kansas City. Remote team members will join in on the action with tree seed packets for local participation and sustainable contributions to their communities.

Our partner in this endeavor is One Tree Planted, a non-profit organization that combats deforestation with tree-planting events around the world.  

What’s the Impact?

Indianapolis team members will coordinate planting of trees at a local community park located 15 miles from the corporate office. In addition to providing shade, as these trees grow they’ll provide a host of environmental benefits to their communities. 

  • According to One Tree Planted, once mature, each one of these trees will absorb up to 48 pounds of carbon dioxide each year. The Indianapolis planting alone will sequester 1,728 pounds of carbon from the atmosphere annually. 
  • One Tree Planted plants native tree species, which provides local wildlife with food and shelter.  
  • Studies show that urban trees improve air quality by filtering out dust, particulate matter and other airborne pollutants. A 2002 study done by the USDA Forest Service, Syracuse NY, shows that planting trees can help lower the rates of respiratory issues like asthma. 
  • The trees’ canopies cool down the surrounding area. In fact, according to One Tree Planted, a cluster of trees can reduce ambient temperature by as much as 8 degrees Celsius! 
  • Tree roots help reduce erosion, and they filter rainwater and runoff, reducing groundwater contamination. 

Our tree planting event in Atlanta will be similar to the Indianapolis event in size and scope. It will include local Appalachian tree species to provide habitat and sustenance for songbirds, squirrels and other local urban wildlife.

Remote workers who wish to join in were invited to order seed kits, selecting from options including red maples, ponderosa pines, and even giant redwoods.  Planting a tree is a great way to contribute to the environmental well-being of your community. 

This is only the first step. Our ultimate goal is to plant thousands of trees across the US. Learn more about our other green initiatives here. Additionally, by digitizing claims and billing correspondence, we eliminate paper, postage and trucking waste. In fact, Vyne customers (dental and medical combined) save the equivalent of 170 million pieces of paper. According to the Sierra Club, that’s the equivalent of 11,000 trees! While tree density can vary depending on the type of forest, the US Forest Service estimates that New England forests have 182 mature trees per acre, which means that digital claims processing through Vyne helps save around 60 acres of forest per year. 

As an ancient Chinese proverb says, “The best time to plant a tree was 20 years ago. The second best time is now.”  At Vyne Dental, we’re taking action now to build a more sustainable future for our planet. 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

Join Teresa Duncan for the official Virtual Insurance Party Powered by Vyne Dental #VIP

Do you feel like insurance processes are constantly changing – even throughout the year?  Let’s talk it out! Insurance expert Teresa Duncan, of Odyssey Management, is hosting her first-ever Virtual Insurance Party, powered by Vyne Dental, on October 29th at 1pm EST, and there’s still time to reserve your spot.

 

What is a Virtual Insurance Party?  It’s a chance to cut through the noise and learn from other dental office managers, insurance coordinators and experts like Teresa and her team. The whole event will be powered by Vyne Dental, professionals in electronic claims processing.  

 

The insurance landscape is complicated and constantly changing. We have the entire Internet at our fingertips, but how helpful is that, really? With too many sources (many of which are out-of-date or unreliable), information overload is the all-too-common result.

 

The solution is simple: We need to talk to each other! That’s what the Virtual Insurance Party is all about: sharing real-world experiences with coding, EOB processing and other insurance challenges. And of course, the opportunity to bring your difficult questions to Teresa directly. 

 

The Virtual Insurance Party will be a live Zoom meeting, lasting about an hour and 15 minutes. Since it’s so close to Halloween, costumes are optional. Cameras are not, so make sure yours is turned on to ensure questions are heard. 

 

Did we mention there will be prizes?

In addition to the main chat room, there will be three Breakout Rooms, each covering a different subject:

  • Policy and coding talk
  • Claims best practices including documentation and electronic attachments
  • Management chit-chat if you get tired of talking about insurance, drop into the management chit-chat room to network and “talk shop” with fellow office managers. 

 

Teresa will float in and out of the rooms to answer questions from the attendees. As she puts it, “I believe this will be a fun way for insurance coordinators to not only share tips but to support each other.” 

The Virtual Insurance Party is limited to 100 VIP attendees, so reserve your spot today! If you don’t get to be one of the first 100 to sign up, don’t worry – there will be a waitlist to get directly RSVP’d for the next Party date. 

 

Here’s what you need to know: 

  • Date and Time: October 29 at 1:00 pm, EST
  • Location:  Zoom
  • Register here

This event is an excellent opportunity to network with other dental office managers and insurance coordinators, share best practices and have fun! We hope to see you there! 

 

© 2021 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.

 

This event  is part of a joint program with Vyne Dental and has been prepared for informational purposes only.  The content does not constitute legal advice.  The opinions and views expressed in the webinar are the opinions of the designated presenters and do not reflect the opinions or views of Vyne Dental. 

Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.

Vyne Dental Sponsors Dentsply Sirona World 2021 – The Ultimate Dental Experience

 

Dentistry’s ultimate dental experience to feature onsite and virtual formats this September in Las Vegas.

 

INDIANAPOLIS, IN – September 17, 2021 — Vyne Dental®, a leading provider of revenue cycle, claims and practice management solutions, and electronic health information exchange for all-sized dental practices, announces that it is exhibiting at and sponsoring Dentsply Sirona World 2021 Sept. 23-25, 2021, in Las Vegas, NV.

 

Experience engaging speakers, informative continuing education sessions, and innovative technologies live or online at this year’s event. Dentsply Sirona is committed to offering the ultimate unmatched experience for this true celebration of dentistry.  Onsite at the event, Vyne Dental is highlighting its recently launched billing and practice management solution, Vyne Trellis, and its newly acquired paperless solution for patient engagement, OperaDDS.

 

Vyne Trellis provides dental office managers with a real-time eligibility solution that allows them to quickly verify their patients’ benefits—regardless of their plan – in real-time. The dashboard also provides claims managers with explanations for rejected claims, individual claims status updates, and other intelligent notifications to keep a practice’s claims moving.

 

Vyne Dental’s OperaDDS is a paperless solution that effortlessly collects intake forms and responds to a practice’s practice management solution requiring minimal data entry. In addition, OperaDDS works with all practice management systems.

 

“Dentsply Sirona World is a revolution in dental education.”
Dr. Stephen Sterlitz, DDS, MS | University of Michigan School of Dentistry

 

Dentsply Sirona World attendees are dental professionals who care about the growth of their practice or business.  Dentsply Sirona fosters a friendly and welcoming environment, where meeting and learning from your peers is strongly encouraged.

 

While at Sirona World, Vyne Dental (Booth 1024) is showcasing its products by employing sustainable recycled materials and providing guests with complimentary giveaways made from recycled materials — part of the company’s continued initiative to place the environment and global well-being ahead of profits.  For a personalized demo at the booth, schedule at info@vynedental.com.

 

For more information on Vyne Dental’s portfolio of billing and patient engagement solutions, visit www.vynedental.com/.

 

About Vyne Dental

Vyne Dental is part of the Vyne family, an industry leader in end-to-end information exchange and communication management solutions for healthcare. Vyne Dental helps dental practices manage their revenue cycle, send encrypted communications, and position their practices to thrive. Its solutions are used by more than 74,000 dental practices across the U.S. to streamline claims management and adjudication, determine real-time patient benefits eligibility, submit electronic claims attachments, eliminate practice’s paper forms, streamline secure electronic patient communication, and reduce missed appointments through electronic patient reminders. Vyne Dental also partners with more than 800 dental plans and payers for the electronic delivery of claim documentation.

 

Vyne Dental continuously strives to advance the dental industry by providing technology that improves workflows, decreases administrative costs, and improves reimbursements for service provided. For more information, visit vynedental.com.

AADOM21 Sponsor Spotlight with Vance Taylor, Vyne Dental

Vyne Dental®, a leading provider of revenue cycle, claims and practice management solutions, and electronic health information exchange for all-sized dental practices, proudly sponsored and participated at the American Association of Dental Office Management (AADOM) Annual Conference this past Sept. 9-11, 2021, in Orlando, FL.

Each year, dental practice managers and their teams come together to gain hands-on experiences related to the latest and best products and services throughout dentistry that help office managers find the right solutions to the challenges their practice faces. The conference also provides discussions, classroom-based learning opportunities, and roundtables for dental professionals to expand their education and the opportunity to network with peers. Most importantly, AADOM offers dental insiders tremendous feedback and practical advice for growing, building, and establishing a thriving practice.

 

Catch Vance Taylor of Vyne Dental® in the AADOM Spotlight at the #AADOM21 annual meeting. Eliminate pain points in your practice management, and improve your revenue cycle management today.

Catch the recap here.

 

About Vyne Dental

Vyne Dental is part of the Vyne family, an industry leader in end-to-end information exchange and communication management solutions for healthcare. Vyne Dental helps dental practices manage their revenue cycle, send encrypted communications, and position their practices to thrive. Its solutions are used by more than 74,000 dental practices across the U.S. to streamline claims management and adjudication, determine real-time patient benefits eligibility, submit electronic claims attachments, eliminate practice’s paper forms, streamline secure electronic patient communication, and reduce missed appointments through electronic patient reminders. Vyne Dental also partners with more than 800 dental plans and payers for the electronic delivery of claim documentation.

Vyne Dental continuously strives to advance the dental industry by providing technology that improves workflows, decreases administrative costs, and improves reimbursements for service provided.

Vyne Dental Sponsors the American Association of Dental Office Management (AADOM) Annual Conference

Dentistry’s pinnacle event features learning and advancement opportunities for dental practice managers and their teams and allows them the chance to experience Vyne Dental’s products first-hand.

 

INDIANAPOLIS, IN – August 16, 2021 — Vyne Dental®, a leading provider of revenue cycle, claims and practice management solutions, and electronic health information exchange for all-sized dental practices, announces that it is exhibiting at and sponsoring the American Association of Dental Office Management (AADOM) Sept. 9-11, 2021, in Orlando, FL.

 

The American Association of Dental Office Management educates, connects, and empowers dental office managers and practice leaders across North America. During the profession’s pinnacle showcase, Vyne Dental is highlighting its recently launched billing and practice management solution, Vyne Trellis, and its newly acquired paperless solution for patient engagement, OperaDDS. 

 

Vyne Trellis provides dental office managers with a real-time eligibility solution that allows them to quickly verify their patients’ benefits—regardless of their plan – in real-time. The dashboard also provides claims managers with explanations for rejected claims, individual claims status updates, and other intelligent notifications to keep a practice’s claims moving. 

 

Vyne Dental’s OperaDDS is a paperless solution that effortlessly collects intake forms and responds to a practice’s practice management solution requiring minimal data entry. In addition, OperaDDS works with all practice management systems.

 

Each year, dental practice managers and their teams come together to gain hands-on experiences related to the latest and best products and services throughout dentistry that help office managers find the right solutions to the challenges their practice faces. The conference also provides discussions, classroom-based learning opportunities, and roundtables for dental professionals to expand their education and the opportunity to network with peers. Most importantly, AADOM offers dental insiders tremendous feedback and practical advice for growing, building, and establishing a thriving practice. 

 

While at AADOM, Vyne Dental (Booth 235) is showcasing its products by employing sustainable recycled materials and providing guests with complimentary giveaways made from recycled materials — part of the company’s continued initiative to place the environment and global well-being ahead of profits.  For a personalized demo at the booth, schedule at info@vynedental.com.

 

For more information on Vyne Dental’s portfolio of billing and patient engagement solutions, visit www.vynedental.com/

 

About Vyne Dental

Vyne Dental is part of the Vyne family, an industry leader in end-to-end information exchange and communication management solutions for healthcare. Vyne Dental helps dental practices manage their revenue cycle, send encrypted communications, and position their practices to thrive. Its solutions are used by more than 74,000 dental practices across the U.S. to streamline claims management and adjudication, determine real-time patient benefits eligibility, submit electronic claims attachments, eliminate practice’s paper forms, streamline secure electronic patient communication, and reduce missed appointments through electronic patient reminders. Vyne Dental also partners with more than 800 dental plans and payers for the electronic delivery of claim documentation. 

 

Vyne Dental continuously strives to advance the dental industry by providing technology that improves workflows, decreases administrative costs, and improves reimbursements for service provided. For more information, visit vynedental.com.

Vyne Dental’s Support Team Awarded with Quality Service Award for 84th Consecutive Month!

LiveHelpNow Challenge Winner for Jul 2021

How do you achieve a customer service excellence award every month since 2014 from one of the nation’s most recognized authorities on the subject? According to Anthony Hess, vice president of service and support at Vyne Dental, you require excellence of your service and support team and always place the customer at the heart of every decision made. 

LiveHelpNow, a solution provider that enables meaningful customer service interactions between companies of all sizes and their clients, named Vyne Dental one of the best companies for providing the highest quality customer service through 2020. 

Vyne Dental utilizes LiveHelpNow’s chat technology to interact with and to serve and support clients. Because of its expertise in helping brands connect with customers, it has an eagle-eye view of organizations around the globe and how they provide service and support. The best service-focused companies worldwide receive monthly and annual awards from LiveHelpNow when they provide superior service. 

While Vyne Dental has received the monthly award at least 84 consecutive times, in 2020, it achieved a new level of success. Vyne Dental received the award for the best chat-based service provided throughout the (tumultuous) year. 

What’s the secret sauce to offering up award-winning customer support and service? Per Hess, Vyne Dental’s support team is “customer-focused — every decision, everything we do is based on the customer experience. We engage and are attentive, there are no long periods of waiting on chat, and we respond within a few seconds of each customer’s response.”

It’s hard not to develop a winning environment when the organization takes meaningful steps to help ensure clients win. But does that mean the customer is always right? Certainly not, but award-winning support and service are about creating and nurturing a partnership with every Vyne Dental client to achieve the best possible outcomes for the customer at every turn.

Those results show through to observers, like LiveHelpNow, Hess says. Of at least 10,000 organizations analyzed, Vyne Dental was among just a handful to receive the annual award in LiveHelpNow’s 11 to 25 agent category. 

 

More chat-based service and support options coming soon

Vyne Dental has employed chat capabilities to serve and support customers since 2013. When it first rolled out, Hess said his team received only a few chat requests per month. That number has since grown to more than 500 service and support-related chats per month. Four Vyne Dental support agents are assigned to manage chat questions throughout their shifts, and each can manage four customer chats consecutively. If those chat reps are overwhelmed, another is assigned to the queue immediately to respond to the need.

 Vyne Dental’s chat support has, to this point, only been used for support and service (mostly technical questions). Still, Hess says chat support is being added to all Vyne Dental products. Hence, customers encounter even less friction when they need help (accessible through a clickable button on every screen within a Vyne Dental product). A simple click on the chat link and live human-based support are enabled. 

Vyne Dental also has plans to enable customers to contact it with sales- and product-related questions from its corporate site, something not previously possible. Each of these steps means customers will have more ways to reach support and sales to get their questions answered and receive the level of service they want. 

As the level of chat-based conversations increases, the support team is finding additional ways to automate its responses by developing a knowledge base that service reps can use to respond to the same types of calls (for example, password resets) in the same manner every time. 

 

Phone calls are still crucial for connecting with customers

Even though chat is emerging as a valuable and efficient way to connect with customers, phone calls and phone-based support still have an essential place in Vyne Dental’s customer service plans, Hess says. 

“We can also support customers through phone calls even after they started the conversation through chat if needed,” he says. “We take whatever action is needed to support our customers; however, they need to be supported in the way that best meets their needs. So while we’re increasing our chat capabilities, our phone-based approach isn’t going anywhere. That’s still a vital option to helping our customers, and it will remain an important way to reach those that we serve.” 

 

Customer success starts at onboarding

Ultimately, Hess says, customer service is not a passive activity, nor is it something that should fall on customers to secure. Instead, quality customer service and support start at the beginning of the customer-vendor relationship — during client onboarding. 

The better the onboarding, the better the ongoing relationship. If product support, technical assistance, and training at the beginning of the relationship are poor, expect many calls from that customer throughout their relationship with your company, Hess says. Quality support doesn’t start or end there. 

Quality service, as recognized by the likes of LiveHelpNow, is baked into an organization. It’s an active effort, built day after day. Providing quality service and support requires a culture built on the innate ability of those on the service teams to love helping others, quality training of the people on the team, and their being insistent on rising to the challenge of the customer to procure the best possible outcome. 

The less friction for the customer, the better, Hess says. 

Every decision has the customer at its center. 

“We have a passion for helping people,” he says. “For example, my mom is 72 and would not understand our software, but she has expertise in working claims. Because she doesn’t understand our software doesn’t mean we can speak down to her because she has a different understanding of something we have. She knows claims better than we do, too. If you love helping people, that’s going to help you with your service-based culture. For those who really want to help the customer, good things typically fall into place.”

According to LiveHelpNow, that’s a whole lot of quality service and support that have fallen in place for 84 consecutive months.

 

© 2021 Napa EA/MEDX, LLC. All rights reserved.  All third-party trademarks and tradenames referenced are and remain the property of their respective owners. 

Paperless Solutions in your Dental Practice isn’t a Fad

The expectations of your patients and team are vastly different than they were only a few years ago.  Most of these changes are driven, in part, by the overwhelming use of mobile technology by consumers. Because of this, individuals have become trained to expect seamless ease regarding form completion in an easy and convenient manner delivered to their mobile device for completion.

Meeting patient needs has partly driven this change to the dental industry. The COVID-19 pandemic pushed many stragglers that held onto paper-based processes across the finish line.  Those that are not moving beyond the pen-and-clipboard approach are letting their patients perceive risk –  when they touch a pen someone else has used and they wonder where else in the practice risk might exist. 

Other practice leaders might attempt the two-birds-one-stone approach. Sure, moving to a “formless” environment might eliminate the perception of risk, but what they also want to rid themselves and their teams of is paperwork and streamlining the flow of patient data through the practice. 

Thus, the push for digitized, or paperless, forms. 

By digitizing forms, a practice is able to interact  with a patient well before they walk through the door. Paperless forms also help you get a leg up on exceeding patient expectations throughout their care journey. For one, they are not required to show up well before their appointment to complete their intake forms in a room with many other people (again, perceived risk), and they can complete any required forms at their own convenience from the comfort of their own device.   

 

Reduce patient delays

Dental practices jumping headlong into the digital form fray can expect one sudden and profitable outcome: reduced patient delays because every minute counts. 

Every piece of paper that exists in your practice requires printing, handling, sorting, filling out, verification, scanning, filing, and shredding. Now do away with each of those steps. How much time and effort do you save? What about your patients? If you’re not waiting on them to complete all of these documents, how much more efficient does your practice become?

At the heart of this conversation is one important factor: moving away from paper lets you manage your important clinical and patient information securely with only a few clicks. A formless practice saves time. Patients can easily fill out forms on your website, iPad, via text message, email and even receive new patient forms automatically. Consent forms, a typical burden to the entire team, can now be completed rapidly from any connected device.

 

Eliminate costly resources and waste

In addition to the amount of time your team spends working with old-fashioned paper forms for intake and consent, additional costs cannot be ignored. Paper forms bring with them extra wear and tear on equipment (printers and scanners) and consume costly products, like toner and paper itself. Plus, paper requires staff time to file or scan and process. It leads to incredibly manual and human resource driven behaviors, which kill efficiency — just because the patient hands the clipboard of papers to the staff behind the desk doesn’t mean the work ends there – that’s only the beginning.

 

Boosting office production

Electronic paper forms reduce patient no shows by simply reminding the patient that they have a scheduled appointment. One of the most common reasons patients don’t show up for their appointments is that they forgot they made one. Because of this, the mere fact that they receive pre-appointment in-take papers before they show up reminds them of the appointment. 

Likewise, when employing digital forms, you’re in full control – of the content, of the appearance and how they are updated, which can increase production. Digital forms are always easily editable and make interacting with patients exceptionally easy. If anything is missing, an update can be made in a matter of seconds or minutes. 

With more than 14,000 combined users in the United States, OperaDDS facilitates the end-to-end transfer of information between dental practices, provider, and patients via automated email, two-way text messaging, custom paperless forms, and encrypted email services.

OperaDDS powered by Vyne Dental automatically texts or emails dental patients with appointment reminders, new or expired electronic forms, and other important communications from their dental provider. In addition to providing patients with customized, paperless forms for completion, OperaDDS allows them to quickly complete these forms on the practice’s website, or on their smart devices, at their own convenience.

OperaDDS powered by Vyne Dental also makes it easy for practice leaders to compose authorization forms for procedures. Patients can review and sign the forms, all electronically and those forms immediately sync to the patient’s record. Practices can even send a welcome email with a link for OperaDDS that goes to all of their new patients.

Vyne Dental is driven by the mission of making your practice more efficient, improving your revenue cycle management, and for you to be able to provide a seamless experience for your practice. OperaDDS, the paperless solution, helps us achieve that goal.  

As Dee Ann Recktenwald, practice administrator at IQ Family & Cosmetic Dentistry, says, “The forms look great and are so easy to use. Our image is so important and we have created documents that reflect who we are through OperaDDS. No more copying, scanning and shredding. The administrative team loves this and they also are very happy to save several trees in the process.” 

Learn more at paperless.vynedental.com.

 

© 2021 Napa EA/MEDX, LLC. All rights reserved.  All third-party trademarks and tradenames referenced are and remain the property of their respective owners.

Real-Time Eligibility: The Ultimate Tool for Benefit Verification in Seconds

Vyne Dental is excited to announce an auxiliary, game-changing feature to its robust platform, Vyne Trellis™: a real-time eligibility tool via the existing feature of Patient Verification. Real-time eligibility is exactly that – an enhanced portal to receive the eligibility of new and existing patients within seconds of submission. 

Existing users of Vyne Trellis access this new feature automatically via pop-ups within the platform. First-time users of the solution can “take the tour” of the Patient Verification feature to begin their enhanced real-time eligibility journey. Once enabled, the solution walks you through adding patients for verification.  

When using the solution in your practice,  your claims management team can easily enter the patient’s personal information, including their name and DOB along with their provider information and any pertinent insurance plan details they may be associated with.  The solution generates a printable or savable version of the patient’s coverage levels and allowances that claims managers use to ensure appropriate coverage options for each patient and any coverage limitations based on the patient’s plan. This information is available to claims managers in near real time, which can help keep patient flow moving through the practice. 

Once a patient report is generated for a specific patient, that record stays in the database and claims managers can easily search for that person’s record. They will then have access to any past data connected to that individual. To learn more about this feature, schedule your demo at vynetrellis.com

As a resource, we’ve also put together FAQS on the benefits of real-time eligibility and how such capabilities can benefit your dental practice immediately. 

 

What is real-time eligibility?

Why does real-time eligibility matter to your practice? Patient Verification is crucial to ensuring the financial success of any practice.  Real-time eligibility reduces the manual time practice employees spend interacting with payers. Without the tool, the current limitations of verifying eligibility can be tedious, time-consuming, and stressful for those responsible for the task. Vyne Trellis and its real-time eligibility tool can alleviate those stressors. 

By and large, real-time eligibility enables practices to streamline a traditionally fragmented and manual process while improving patient service and ultimately, the patient experience. Additionally, practices with access to real-time eligibility are better informed on plan maximums, deductibles, care utilization, and the ability to verify whether specific procedure codes are covered under a patient’s benefit plan.

How does real-time eligibility add revenue to a dental practice?

Real-time eligibility verification helps you access information on the coverage dates of the patient’s policy. Real-time eligibility also can provide comprehensive insurance plan information that highlights patients’ co-pay and deductible information for their plan. 

Real-time eligibility also allows your teams to affirm out-of-pocket estimates and demonstrate any “extras” that the patient may have to cover on their own.

Doing the verification in real-time essentially means that dental practices do not “blindly accept” the data provided by the patient. Real-time eligibility verification also can be conducted even before a patient visits your practice. 

There are several other benefits: 

  • Increasing claims payments: A successful claim submission process begins when the patient walks into your practice, Vyne Trellis helps make this possible with real-time eligibility verification.
  • Better revenue cycles: Fluctuating plans and high patient deductibles make the task of verifying insurance coverage and benefits time-consuming and complicated. Real-time eligibility helps you verify and target your revenues. Vyne Trellis’ real-time eligibility provides reliable verification of a patient’s coverage level with a few simple clicks.
  • Greater overall patient satisfaction: Vyne Trellis’s real-time eligibility verification means you’re able to streamline eligibility decisions and speak with patients on eligibility, coverage, and benefits that can be taken after a quick check with most payers. This is crucial because the amount and type of available eligibility information from payers vary widely.

Electronic eligibility checking helps dental practice leaders and administrative staff in many tangible ways. For example, dental practice personnel now have instant access to a patient’s eligibility. In the past, staff traditionally relied on phone or fax communications — now access this data instantaneously rather than waiting several minutes or hours. In addition, data from carriers is integrated within the EHR system, eliminating the need to work in multiple systems. Real-time eligibility also decreases the denial rate for reimbursement.

Real time eligibility also increases patient satisfaction because accurate coverage information reduces negative billing surprises and creates an audit trail of coverage checking, providing evidence of coverage.

For these reasons, Vyne Trellis’s real-time eligibility feature equalizes revenue cycle management for any dental practice that desires to improve claims management through real-time eligibility, tracking, and monitoring, and unifying claims, attachment, and eligibility requirements.  Vyne Dental is driven by the mission of making your patient eligibility simple and effective to provide a  seamless experience for your practice.  Learn more at vynedental.com.

Vyne Taking Bold Steps in Green Initiatives

Vyne is taking bold, corporate-wide steps to drive industry and global sustainability. The company’s business units in the medical, dental and insurance payer markets are leveraging robust technology platforms to reduce the consumption of paper and other natural resources while investing in efforts to protect the environment.By digitizing the capture, storage and submission of patient data, Vyne’s technology saves an estimated 170+ million sheets of paper each year. Vyne Medical customers save approximately 90 million pieces of paper annually through the use of digital fax technology. Vyne Dental customers save approximately 80 million pieces of paper each year through electronic claims processing and patient correspondence.Vyne supports healthcare work-from-home initiatives with technology that connects remote employees to the data and functionality they need. This reduces the number of employees commuting to work, helping to lower greenhouse gas emissions and reducing the carbon footprint.“At Vyne, we actively work to create paperless and remote work settings for our employees and clients, and we are committed to continuing to incorporate green initiatives into our business model,” said Vyne CEO Lindy Benton.Vyne’s technology significantly reduces provider paper consumption, eliminating the need to harvest the equivalent of 11,000 trees each year, according to the Sierra Club. In conjunction, Vyne has also launched an initiative to plant thousands of trees across the U.S. in communities where our employees work and where our clients conduct their business.

“Patient care, staff alignment and financial performance will always take center stage for healthcare leaders,” said Benton. “But the collective impact we make on the environment needs to be part of the conversation.” In addition to its efforts with clients, Vyne is engaged in a progressive campaign to reduce the waste of natural resources and increase use of recycled and sustainable materials across its business.

To learn more, visit vynecorp.com/sustainability

 

2021 Mid-Year Insurance Check-In: Webinar with Teresa Duncan 

Vyne Dental is honored to present another first-class webinar designed to educate and engage dental practice leaders as they navigate the continually changing world of dental  insurance, practice revenue, staffing, networks, and leading a successful practice.

Teresa Duncan, founder of Odyssey Management, industry evangelist, and dental practice management thought leader, presents this Vyne Dental sponsored one-hour session. Teresa will discuss how dentists and dental practice administrators can assess the current state of their insurance systems and develop strategies for maintaining a winning culture and establish goals for finishing 2021 profitably following the trials and challenges of 2020.

As we embark on the second half of 2021, she’ll also outline how to address the end-of-the-year patient rush, 2021 code concerns, and what’s in store for 2022. Finally, we’ll finish the session with a no-holds-barred Q&A session. 

Don’t miss this chance to put a magnifying glass on your practices and your administrative processes — proudly presented by Vyne Dental.

In advance of the session, we spoke with Teresa to gather her thoughts about what she’ll discuss in the webinar. We also covered some other ground, all in an attempt to whet your appetite! Details of our conversation follow, but before we move on, please register for Vyne Dental’s complimentary webinar here: 2021 Mid-Year Insurance Check In with Teresa Duncan.  

A conversation with Teresa Duncan

Vyne Dental: In our upcoming complimentary educational webinar, you’ll provide a mid-year coding update to dental practice leaders. Can you tell us what you specifically plan to discuss?

Teresa Duncan: I’ll focus on some of the legislative changes impacting certain states as coding updates are winding their way through the states. For example, changes to the McCarran–Ferguson Act may soon be affecting practices differently than it has in the past. I’ll also provide a preview of what’s coming to coding next year. For example, there are a small number of code deletions for next year. In the last couple of years, there were many technology changes, but changes set for next year are minor in comparison but still essential to monitor.

Vyne Dental: And you’ll be discussing how practices can better manage their payer networks?

Teresa Duncan: I’ll suggest metrics that practice leaders can use to analyze their payer networks, which reports they should run to understand their network utilization better, and three key reports that they should use if they plan to drop any networks or make any network changes. 

Vyne Dental: Regularly analyzing payer networks is important for ensuring the practice’s revenue health. Any reason to suggest why this may be more important now than in the past?

Teresa Duncan: Out-of-network utilization is very common, especially more so during COVID. But there are other factors impacting practice’s bottom lines. For some, the Delta Dental controversy in California has an impact. For most others, they continue to bear the burden of increased PPE costs. Employee turnover and staffing remain high, too, impacting the ability to schedule and serve patients, resulting in loss of revenue. Doctors are always looking at their margins, which are shrinking.

Vyne Dental: That’s unfortunate, especially since the last year has been so difficult for practices. How are you guiding practice leaders to mitigate these shrinking margins?

Teresa Duncan: There are several things they can do, but I recommend they start grading their claims processes. I walk practices through their claims process, through the claims journey and help them identify the top areas where claims get held up. This is one of the primary benefits of Vyne Dental’s solution because, with it, practices can grade claims by age or pull a few claims to look at why they are outstanding, review any notes, and determine if the issues are related to a specific member of the staff. For example, is human errors causing slowdowns in the claims processing or is the system doing it. If they are not a Vyne user, I show them how to review reports to see how they can improve their claims management processes manually. 

Vyne Dental: And you’ll be going over some points about the end-of-year patient rush. Any advice for how practices can manage this? 

Teresa Duncan: Patient volume has been good for most practices, and everyone seems busy, which is good regarding how we’ve spent the last year. I don’t see patient volumes dropping off. As a spoiler, I also don’t like sending end-of-year letters encouraging patients to use their benefits. As a practice, you’re already busy, and encouraging people to flood the practice will make for some really mad patients. For a lot of offices, end-of-year letters are like a tradition. Then the practice gets so crushed in December that they kill themselves. Practice closures last year have kept patient values up, and services, on the whole, are on the rise, so there’s no reason to overwhelm yourself with patients you can’t serve.

Vyne Dental: Speaking of the last year’s difficulties, what’s the primary lesson or guidance you can offer dental practices now?

Teresa Duncan: Anything that can be outsourced, now is the time to do it. People were holding out on benefits management, for example, and there’s no return on investment for the effort. Outsource it. Open yourself up to outsourcing, add online scheduling and online payments to your practice, and reduce manual processes. Outsourcing a job also means one less person in the office, which means fewer personnel issues and more time to focus on care. Regarding staffing, good clinical people are hard to find, so treat them well, create paths for them to excel, and find out what’s important to them.

Vyne Dental: Any other issues you plan to discuss during the session?

Teresa Duncan: I’ll lightly touch on taking steps to increase general business knowledge and paying increased attention to having solid business systems in place. I’ll also encourage attendees to learn more about their revenue cycle management and how they best can manage all the cash through their practice so that if another shutdown happens and they have cash on hand, there’s no problem. 

To attend Vyne Dental’s complimentary educational webinar featuring Teresa Duncan, register here.

 

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