How Open is Open: A Retrospective on Interoperability One Year After the Change Healthcare Disruption

Vyne Dental joins industry voices advocating for open data access to enhance patient care, practice efficiency, and innovation in dental healthcare

INDIANAPOLIS, March 5, 2025 — One year after the Change Healthcare crisis exposed critical vulnerabilities in healthcare data systems, Vyne Dental®, a leading provider of dental revenue technologies and electronic health information exchange solutions, is joining industry leaders in advocating for greater open data access and improved interoperability across dental healthcare systems.

“Open data allows for data portability — the primary intent and ‘P’ in HIPAA — which is not just beneficial but required by law,” said Dr. Bryan Laskin, dental technology advocate and advisor to Vyne Dental. “Along with the data availability mandates in the 21st Century Cures Act, these regulations exist to empower providers and patients. Open data drives competition, fuels innovation, and enables provider choice while creating better transparency. Ultimately, it gives patients greater control, security, and agency over their own healthcare data and clinical dental records.”

The dental industry continues to face challenges with data siloing in practice management systems (PMS) that restrict information flow between providers, patients, and payers — creating unnecessary barriers to efficient care delivery and practice management.

Open data solutions deliver significant benefits to the entire dental industry:

For Dental Providers:

• More seamless workflows and reduced administrative burden
• Enhanced clinical decision-making through integrated systems
• Greater choice in technology solutions without vendor lock-in
• Improved claims processing efficiency and faster payments
• Ability to de-risk revenue cycles by selecting multiple clearinghouse options
• Protection from future industry-wide disruptions like the Change Healthcare event

For Patients:

• Improved access to care and enhanced continuity of treatment
• Reduced delays in insurance verification and treatment approvals
• Greater transparency in treatment and cost information
• Better overall care experience through data-enabled practices

For Technology Partners:

• Increased innovation potential across the dental technology landscape
• Faster software integration and reduced development costs
• A more competitive ecosystem driving continuous improvement

“The Change Healthcare crisis exposed critical vulnerabilities in our industry’s approach to data management,” said Paul Bernard, Chief Product Officer at Vyne Dental. “We learned that Practice Management Systems need multiple clearinghouse options rather than a single-threaded approach that creates significant financial impacts for providers and patients. Despite these clear lessons, many PMS systems have reverted to assigning all clearinghouse transaction volume to a single clearinghouse vendor— putting practices at risk once again. Open data standards are essential to creating more resilient systems and giving providers control over their own risk management.”

Looking to other industries provides valuable insights. Medical healthcare saw progress through the 21st Century Cures Act and FHIR standards adoption, which led to 57% of hospitals using FHIR APIs for patient data exchange by 2022, according to the Office of the National Coordinator for Health IT.

Similarly, the EU’s Revised Payment Services Directive (PSD2) mandating open banking APIs resulted in a 10% improvement in financial transaction efficiency according to a 2021 McKinsey report, while telecommunications regulation enabling number portability increased consumer choice and service quality.

“We face significant barriers to achieving open data in dentistry,” added Dr. Laskin. “These include a perverse and opaque incentive structure where PMS systems keep structural payer incentives for themselves, a lack of visibility into the systemic risk these practices create, insufficient oversight and enforcement of existing laws, and a power imbalance between PMS systems and their provider customers. This is compounded by a lack of unified provider advocacy for change. The time has come to address these barriers head-on.”

To support industry progress toward greater data openness, Vyne Dental is:

• Creating educational resources on open data benefits for dental practices
• Supporting industry-wide standards for secure data exchange
• Collaborating with like-minded organizations to advance interoperability
• Developing solutions that prioritize seamless data integration

 

About Vyne Dental

Vyne Dental provides end-to-end revenue acceleration by engaging practices, payers and patients via vendor-neutral connectivity, claims and attachment management, and the facilitation of secure communications solutions. Vyne Dental is part of the Vyne®️ family, an industry leader in healthcare information exchange, revenue cycle management, and patient communication. Vyne Dental is leading a paradigm shift in the dental industry toward real-time claims and payment resolution to improve provider and payer financial performance while fostering patient satisfaction and loyalty. Vyne Dental serves more than 84,000 dental offices, and 800 plans and payers across the United States. The company has been named to the Inc. 5000 annual list of the nation’s most prestigious and fastest-growing private companies for 15 consecutive years. Learn more at vynedental.com.

 

© 2025 Napa EA/MEDX, LLC. All rights reserved. https://vynedental.com/legal/

The way patients pay for services has shifted dramatically, with convenience now at the forefront of their expectations. Dental practices that offer mobile payment options meet these expectations and create opportunities to improve operations and accelerate revenue collection. Let’s explore why mobile payments transform the patient experience and how Vyne Trellis® Mobile Payment solutions can help your practice stay ahead.

The Rise of Mobile Payments in Healthcare

Mobile payments are becoming a standard in healthcare, driven by patients’ demand for quick and secure transactions. A report from Grand View Research found that the global contactless payment market, which includes mobile payments, was valued at $34.55 billion in 2021 and continues to grow rapidly. Patients now expect the same convenience in healthcare payments that they experience with other services, making mobile payments a must-have for forward-thinking practices.

Why Mobile Payments Are a Game-Changer

Mobile payments offer advantages that go beyond convenience. They benefit dental practices and their patients, making them a wise investment for streamlining operations and improving cash flow.

1. Improved Patient Experience: Patients appreciate simplicity, and mobile payments make settling their bills more effortless than ever. With the ability to pay directly from their smartphones, patients no longer need to carry cash or physical cards. This flexibility creates a smoother experience, boosting patient satisfaction and loyalty. Patients who feel valued are more likely to return for future care and recommend your practice to others.
2. Faster Revenue Collection: One of the greatest challenges for dental practices is collecting payments promptly. Mobile payments resolve this issue by enabling immediate transactions, with funds deposited directly into your account. The process eliminates the waiting period associated with traditional billing and accelerates cash flow, allowing your practice to focus on other priorities.
3. Enhanced Security: Security is a top concern for patients, especially when it comes to financial transactions. Mobile payment systems use advanced encryption and tokenization technology, protecting sensitive payment details. It all builds trust with your patients and reduces the risk of fraud and compliance issues.
4. Streamlined Operations: Mobile payments simplify billing by reducing paperwork and manual errors. For your team, this means less time spent managing payments and more time dedicated to patient care. Integration with practice management software, like Vyne Trellis, ensures that mobile payments fit seamlessly into your existing workflow.

Vyne Trellis Mobile Payment Solutions

Vyne Trellis provides dental practices with a comprehensive mobile payment platform designed to improve efficiency and enhance the patient experience. With features tailored to meet the unique needs of dental offices, Vyne Trellis makes it easy to adopt mobile payments without disrupting your current systems.

Key Features of Vyne Trellis Mobile Payments

• Integrated System: Mobile payments are fully compatible with your practice management software, creating a unified platform for payments, claims, and billing.
• Real-Time Processing: Payments are processed instantly, reducing delays and eliminating manual tracking.
• User-Friendly Interface: Both staff and patients can easily navigate the system, ensuring a smooth adoption process.
• Advanced Security: Encryption and other security measures keep patient payment data safe, giving everyone peace of mind.

Make Mobile Payments Work for Your Practice

Adding mobile payments to your dental practice isn’t just about keeping up with the times—it’s about improving your financial health and strengthening patient relationships. Practices that adopt this technology often see higher payment compliance, fewer overdue balances, and increased trust from patients who appreciate the convenience and transparency mobile payments provide.

Ready to take the next step? Vyne Trellis mobile payment solutions give your practice the tools it needs to succeed in today’s competitive healthcare environment. Explore the mobile payment tools available through Vyne Trellis and discover how they can streamline your payment process, accelerate collections, and improve the patient experience.

 

© 2025 Napa EA/MEDX, LLC. All rights reserved. https://vynedental.com/legal/

In today’s fast-paced dental industry, staying ahead of the curve is more critical than ever. Patients expect seamless experiences, from scheduling their appointments online to receiving timely follow-ups after treatments. To meet these demands and thrive in an increasingly competitive landscape, dental practices need to embrace the power of digital transformation.

If you’re ready to take your practice to the next level, there’s no better place to start than with Vyne Dental’s comprehensive solutions. Discover how you can streamline operations, enhance patient care, and boost revenue by visiting Vyne Dental’s Digital Transformation page.

Why Digital Transformation Matters for Dental Practices

The concept of digital transformation goes far beyond simply adopting new technology. It’s about reimagining your workflows, improving patient experiences, and positioning your practice for sustained growth. Here are just a few reasons why digital transformation is essential for modern dental practices:

1. Enhanced Operational Efficiency: Automating repetitive tasks like insurance claims processing or appointment reminders can save hours of administrative work each week.
2. Improved Patient Engagement: Tools like online booking systems, patient portals, and personalized communication channels create a more connected and satisfying experience for your patients.
3. Data-Driven Decisions: Advanced analytics platforms allow you to gain insights into patient trends, revenue streams, and operational bottlenecks, helping you make informed decisions.
4. Regulatory Compliance and Security: Digital solutions from trusted providers like Vyne Dental help your practice stay abreast with industry compliance and regulatory standards like HIPAA while helping to safeguard patient data in an encrypted environment.

Start Your Digital Transformation Journey Today

Whether you’re looking to enhance your patient care, streamline operations, or grow your revenue, digital transformation is the key to unlocking your practice’s full potential. Vyne Dental is here to guide you every step of the way.

Take the first step by visiting Vyne Dental’s Digital Transformation page and discover how their innovative solutions can transform your practice. Don’t wait—start your journey today!

© 2025 Napa EA/MEDX, LLC. All rights reserved. Vyne Dental’s information guide is provided for  convenience as general information and is not intended to provide, be relied upon, or guarantee a specific result. https://vynedental.com/legal/

How An Eligibility & Benefits API like Onederful Can Transform Your Platform

In today’s competitive dental landscape, the ability to streamline operations and deliver exceptional patient and practice experiences is essential for success. Patients expect convenience and efficiency at every touchpoint, while practices seek to maximize their time and resources. When it comes to dental practice software and SaaS programs, the ability to give quick and accurate eligibility and benefits information can make the difference with your product. This is where an easy connection via Vyne Dental’s Eligibility & Benefits APIs, Onederful API and EDI API, can make a significant impact. 

Why Offer Eligibility & Benefits Information via API

• Automatically collect dental eligibility & benefits information
  Easy access to eligibility and benefits information means that dental practices don’t have to spend hours on the phone or in provider portals. 

• Verify active coverage for prospective patients within seconds
  Quickly understanding a patient’s benefits lets dental providers more easily offer treatment plans and work with patients. 

• Help eliminate errors between providers and insurance carriers
  Automating the connection means more correct information with less effort. 

• Promote a stress-free, patient-focused experience
  Let providers do what they want – treat patients – without having to worry about if they’ll get paid by insurance carriers or patients. 

For example, partners using Onederful have reported that their dental clinics have a 25% reduction in administrative workload, freeing up more time for patient care.

 

Choosing the Right API for Your Product

When selecting an API, it’s important to consider the following:

• Size and Needs: Choose an API that scales with your growth to avoid crashes and time-outs due to overloaded systems.
• Integration Capabilities: Ensure the API works seamlessly with your existing codebase, EHR, or software.
• Security and Compliance: Compliance with industry security standards and robust data protection measures.
• Ease of Use: Opt for an API that makes it easy to build and get data. 

 

How Vyne Dental’s APIs can Help You Build A Great Experience

With two eligibility and benefits API options – Onederful API and EDI API – you can give practices the ability to access real-time insurance eligibility and benefits verification in the way that makes sense to you. Offer advanced functionality with a reduced built time and experts on your side to help you achieve success. 

Reduced Building Time
Choosing to use an API means a lot of the hard work is already done. Our APIs were built by developers for developers, which means you can get your product out faster. 

Hundreds of Connections at Your Fingertips
Leverage Vyne Dental’s extensive dental industry relationships and Clearinghouse connections to offer practices the information they need from eligibility and benefits checks. 

Dedicated Customer Service
Let our experienced team help you achieve your goals and run smoothly, no matter if it’s a customer support or data issue. 

Multiple Response Languages to Fit Any Need
Choose between 2 modern REST APIs – Onederful API and EDI API – to receive responses in JSON, HTML, X12, or Standard EDI (270/271). 

Real-time Responses Improve Flow
Don’t make practices waste time waiting for information. Offer them the ability to receive eligibility and benefits information quickly with real-time responses. 

Normalized Responses
Dental EDIs can be confusing, which is why our Onederful API offers normalized responses to make it easier and faster to understand information.

 

A Real-World Success Story

Lowell C., Founder & CEO of Studio Dental, shared how Onederful transformed his practice:
“Understanding insurance eligibility before a patient arrives at our office is very important. When we don’t get this right, the patient can end up having a negative experience. Onederful’s API has allowed us to increase accuracy, decrease processing times, and as a result, provide a better in-person service experience to our patients.”

 

Focus on What Matters Most!

Incorporating an eligibility and benefits function via an API like Onederful API or EDI API can unlock a new level of efficiency and patient care for your practices. By automating essential tasks with an information source you can trust, allow practices to focus on what matters most: delivering exceptional dental care.

To learn more about how Vyne Dental’s Eligibility & Benefits APIs can revolutionize your platform, visit Vyne Dental’s API Solutions page or schedule a demo today.

 

© 2024 Napa EA/MEDX LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. Testimonials reflect real-life experiences of individuals who use or have used Vyne’s product(s). As testimonials are based on an Individual’s experience, results may vary and Vyne does not guarantee users experiencing similar outcomes or results. https://vynedental.com/legal/