Vyne Dental is the Winner of the LiveHelpNow Challenge 2020 Best Customer Service Award!


The LiveHelpNow Challenge is a monthly ranking by LiveHelpNow, LLC that measures customer service based on metrics provided daily. Each month, LiveHelpNow ranks the top 100 providers of customer service excellence out of a large global field of over 10,000 businesses. The rankings are data-driven and measured against 12 metrics from 50 different criteria that industry users are able to view in their dashboard in real-time. 

Those 12 metrics are:

  • Customer survey results
  • Dropped chats
  • Visitor volume
  • Canned content
  • Proactive actions
  • Chat transfers
  • Average chat accept time
  • Operator utilization
  • Average chat time
  • Operator knowledge
  • Operator responsiveness
  • Chat volume

The metrics are proof that when it comes to customer service, our teams are focused on Vyne Dental software users gaining the best experience possible while using our services. 

Vyne Dental prides itself on being able to provide the best possible customer service to users on a daily basis. Being a part of the LiveHelpNow Challenge every month allows Vyne Dental to ensure that they do not drop the ball on its primary focus. Even though Vyne Dental is a rapidly growing company, expanding the portfolio of services offered to best serve our user base, Vyne Dental knows that the customers are what make the business thrive.

Working hard to provide the best customer service every month has paid off – this is NEA/Vyne Dental’s seventh annual win in a row for the 11-25 agent category. The 2020 annual win follows 83 monthly wins the company has taken since 2014. 

Read more about Vyne Dental’s win here: LiveHelpNow Challenge Winners

About Vyne Dental

Vyne Dental is part of the Vyne family, an industry leader in end-to-end information exchange and communication management solutions for healthcare. Vyne Dental helps clients manage their revenue cycle, send encrypted communications, and position their practices to thrive. Vyne Dental solutions deliver greater operational efficiencies, financial performance, and improved data protection to more than 74,000 dental practice offices across the U.S. and also partners with more than 800 dental plans and payers for the electronic delivery of claim documentation. Vyne Dental is continuously growing and always striving to advance the dental industry by providing innovative solutions to improve workflow, decrease administrative costs, and improve reimbursements. For more information, visit vynedental.com.

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