Should Your Dental Office Offer Mobile Payment Options?

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In an era where nearly everything can be paid for with a tap or swipe, patients are beginning to expect the same convenience from their dental care providers. From booking appointments online to receiving digital reminders, the dental experience is evolving—and payments are a big part of that shift.

But that leaves many practices asking – Should dental offices offer mobile payment options? Do patients actually trust them?

Today’s Patients Expect Convenience—And That Includes Payments

Digital-first experiences are no longer limited to retail or food service. Patients now expect their healthcare interactions to be just as intuitive and convenient. That includes how they receive and pay their bills.

According to industry research, more than 87%* of patients prefer digital communications and payments when it comes to healthcare. Yet, many dental offices still rely on outdated processes: printing paper statements, calling patients to follow up on balances, and manually entering credit card information over the phone.

Not only are these methods inefficient, but they often frustrate patients and delay collections.

Real Results: How TLC Dental Improved Payment Collection and Patient Experience

TLC Dental, a group practice based in Indiana, turned to Vyne Trellis Payments to introduce a mobile-friendly payment option that allowed them to send secure links directly to patients.

According to Jessica, who oversees operations at TLC Dental:

“The most impressive thing for me was during the onboarding, we went through the process of selecting the accounts that we wanted to go ahead and send as a trial. And during that, about 20 seconds after we sent the initial payment requests out, I said to the trainer “We just got a payment.” She goes “I think that’s the quickest we’ve ever gotten a payment during a training session!” So, I was pretty excited.”

The outcome?

  • $5,400 collected in first week
  • ~6 hours per month saved on billing workflows
  • Collected payments aged up to 3 years

VIEW THE FULL CASE STUDY FINDINGS HERE

Conclusion: It’s Time to Modernize the Payment Process

If your dental practice is still relying on paper statements or manual collection methods, you may be missing a valuable opportunity to meet patient expectations—and improve your bottom line.

Mobile payments are no longer just a convenience—they’re becoming a standard.

Try Vyne Trellis Payments and See the Difference

Vyne Trellis Payments makes it easy to send secure payment links by text or email, helping your practice get paid faster while offering a better experience for your patients.

Schedule a demo to see how Vyne Trellis can streamline payments for your practice.

© 2025 Napa EA/MEDX, LLC. Data and statistical results derived from TLC Dental case study using Vyne Dental conducted in 2025. Testimonials reflect real-life experiences of individuals who use or have used Vyne Dental’s product(s). As testimonials are based on an individual’s experience, results may vary and Vyne Dental does not guarantee users experiencing similar outcomes or results. All rights reserved. https://vynedental.com/legal/