How a Successful DSO Maximizes Operations and Accelerates Revenue
Accelerating revenue collection in a thriving DSO
In her role as Insurance/Revenue Cycle Manager, Lori Brady’s responsibilities revolve around ensuring the 17 practices she manages are submitting to the correct insurance company and that New England Dental Partners receives timely payments for their services. “I check all of the offices’ insurance stage reports to make sure they aren’t getting old,” Lori explained. “We see a lot [of claims] in current, we might see a few in over 30 [days], very few in over 60, and it is almost non-existent in over 90 days old. We are [typically] getting paid within 7 days.”
Lori’s secret to achieving these astounding numbers is the Vyne TrellisⓇ platform, Vyne Dental’s® comprehensive, web-based dental billing platform helping dental practices accelerate their revenue by simplifying the process of claims and attachment management.
Boost your team’s knowledge and accountability by efficiently tracking claims with Vyne Trellis
Before utilizing Vyne Trellis, New England Dental Partners relied solely on a practice management system to manage claims, and Lori noted how “claims were getting dropped and lost, but I didn’t keep track. I didn’t realize how often that was happening. We just accepted it, but now [with Vyne Trellis], I teach not only to go back and check a couple of weeks ago, but we go back, and we do 3 – 4 months ago.”
“I’ve been finding [that] whether you are new to the industry or you are a veteran, it never hurts to learn and remember the basics,” shared Lori, “and Vyne Trellis helps me teach new people the basics. It’s a great learning tool to use as a learning process all throughout, even on seasoned veterans. It’s just so good.”
While accelerating revenue collection for New England Dental Partners, Vyne Trellis also tracks the status of claims, helping hold all involved parties accountable. “We are told all the time [by payers] that we didn’t receive an attachment,” Lori explained, “but when I have an NEA number, they can find it. We can merge them, and we are happy it will get paid.”
An intuitive and user-friendly platform helping give immediate results
“Vyne Trellis helps give immediate results,” shared Lori, valuing the platform’s flagging of any submission errors or claim holdups, streamlining the process of submitting clean claims from the start. “We don’t have a street address? It is going to kick it back. If we didn’t collect the correct group number or ID number? It kicks it back,” Lori said. “It helps with remembering, even if I’m a seasoned veteran. By sending out claims properly the first time, it is considered a clean claim in my book, and we will get paid the first time. That is our goal.”
Additionally, the platform is intuitive and user friendly with Lori valuing that “Vyne Trellis is a good hand off because there are some front desk people that take turns at doing the attachments. It may be an assistant or a hygienist. I have a big, big office with four people that work at the front desk and four hygienists, so if those hygienists are floating around they know I’m going to ask them to do some attachments for me. They can just pick it up, and it’s not a big deal.”
“I’m not waiting for claims to be sent out with attachments because Vyne Trellis is there to remind me all the time,” Lori shared.
Empowering dental practices through efficient, time-saving features
Currently, four of Lori’s practices utilize Vyne Trellis’ Batch and Real-Time Eligibility Verification and Benefit Breakdown, a feature that confirms patients’ insurance plan eligibility and benefit breakdown instantly and automatically, in real time or in batches. “These offices are busy for a reason and know what they want,” explained Lori. “I put it in our four busiest offices, so they could get the benefits quickly. When they hit the button, they are expecting immediate results, and they are getting them.”
“What I like the most about Vyne Trellis is I don’t have to look for or hire someone who knows a lot about insurance. I don’t have to focus on that,” Lori said. With the Vyne Trellis platform, insurance experience is no longer a necessity when hiring new employees as Lori highlighted the easy-to-use platform clearly “prompts users along the way.”
“If I were a single practitioner,” shared Lori, “I could confidently purchase Vyne Trellis and know that my claims would go out correctly the first time.”
Discover our innovative revenue acceleration platform that facilitates intelligent data exchange between the payers, the practice, and their patients, revolutionizing dental billing and payment processing. Learn more at https://vynedental.com/.
