Simpler, Faster, Better: Tewksbury Dental Associates on Vyne Trellis
Tewksbury Dental Associates is a busy dental practice located in Tewksbury, Massachusetts. With five dentists, two specialists, seven assistants and an equal number of hygienists, the practice sees more than fifty patients a day, every day. Samantha Mitsios, insurance coordinator for the practice, has a lot on her plate. “I’m the head of researching options, verifying eligibility, entering and submitting claims, checking claims status: from A to Z, if it’s insurance, it falls in my wheelhouse.”
The practice had previously used Vyne Dental’s Remote LiteⓇ solution. While researching better options for claims submission, Samantha reached out to Vyne Dental and learned of another solution it offers, the Vyne TrellisⓇ platform. “The other features through Vyne Trellis, for claims submission, were significantly different from what we were used to with Remote Lite. Better. And we are totally enjoying it.”
More operatories, means more patient appointments, and that makes the need for a streamlined workflow even more crucial. “With the sheer number of claims we’re submitting, we need simplified systems. They cannot be complex and require too much time – there’s just too much to get to.” Vyne Trellis has eliminated extra steps, and made Samantha’s process much simpler. “When something is simpler, it’s faster. So I can get to the other, more important, parts of my day.”
Vyne Trellis has made a significant difference to Samantha’s workflow. The solution itself was almost intuitive. “Once we started, we realized using it was incredibly simple – we didn’t even need formal training. It’s user-friendly, and very, very quick.”
Her personal favorite function is the hold function on claims. “If we’re going through a batch and see that a claim needs more attention, we can mark it as a hold and send everything else. It won’t be in our main office management queue; it won’t hold anything up. Once we get the information we need, we just check it and mark ‘release’, and it’s off!”
But that wasn’t all Samantha found to love. “Vyne Trellis offers many other features, such as the secure email* – for referrals, having a central location was huge.” Tewksbury Dental Associates has been looking for a way to manage their referrals. With multiple dentists, patients, and specialists to handle, the process had developed so many steps it had become cumbersome. “When referrals are done from a central location, and still done securely, then it’s a lot easier for us to keep track.”
When asked if she would recommend Vyne Trellis to other insurance coordinators, Samantha responded with an enthusiastic “Of course! The connection to information makes everything so much faster, like submitting claims, and accessing denial reasons. And I love being able to use it so easily.”
Over the 14+ years Samantha has been with Tewksbury Dental Associates, she has seen the practice grow exponentially. “We went from having a split-branch style office, with six operatories. The one we’re in now is probably three times the size. And we’re currently adding on more operatories in the new addition.”
Samantha is looking forward to the features Vyne Trellis will offer next. Her most anticipated feature is automated eligibility verification. “I know it’s potentially in the works: I’m eager for that. I’ve put off finding a benefit verification company because I’m just sitting on the edge of my seat, waiting for Vyne Dental to tell me its release date.”
